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State Field in alm_license table in SAM Pro

Hi,I see "state" field is mandatory field and hence throwing an error while importing the entitlements through entitlement import template.I can add this column in the template and update the value as "Build" and fix the error but I am assuming if th...

SaaS - Subscription Resolution

Hi Team, Following the SaaS integration with SAM Pro, we are seeing a large number of user subscriptions such as user@adobe.com and boardroom@company.com. These accounts do not exist in the sys_user table, and we do not intend to create user records ...

FeniP by • Tera Contributor
  • 253 Views
  • 2 replies
  • 0 helpfuls

Cohesity in SAM Pro

Hi team, I am currently working on loading Cohesity DataProtect into ServiceNow SAM Pro. I understand that this product requires custom license metrics, and I wanted to check if there are any additional prerequisites or integrations needed to obtain ...

FeniP by • Tera Contributor
  • 317 Views
  • 2 replies
  • 0 helpfuls

Software Installations on devices pending disposal

We are just beginning to use SAM Pro.  I've noticed that when we use the refresh process to retire a laptop, the software installation records on the old device that is pending disposal are still reporting as active and therefore using up a license i...

Mismatch between Content Library and M365 Integration DMAPs

Our M365 integration is pulling subscription records and mapping them to a model associated with  ~DMAP150 . However, the Content Library's Software Model Definition and Entitlement Definition for this product both point to ~DMAP990, so entitlements ...

Elina Psch by • Tera Contributor
  • 288 Views
  • 1 replies
  • 0 helpfuls

SAM

Hello Team,Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the sof...

abhijee by • Tera Contributor
  • 986 Views
  • 5 replies
  • 1 helpfuls

Resolved! Reclamation Job Executed but No Removal Candidates Created

Hello Team,I have installation data for a specific CI (xyz CI), and I have manually created software usage records for that CI. I have also configured a software reclamation rule and created a software entitlement for the software model (Miro).I exec...

abhijee by • Tera Contributor
  • 803 Views
  • 4 replies
  • 2 helpfuls

Renewals calendar - Personalize with more Options

I need to know if it’s possible to add more date options to this screen.I’m working on a project where the client wants to see more options, such as 180 days or 365 days.I haven’t been able to figure out how to customize this feature—have you seen th...

MiguekF by • Mega Contributor
  • 1420 Views
  • 5 replies
  • 1 helpfuls

Smartsheet direct integration

Hello all! I was told that this is a great community, and there are several helpful members.  So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace?  The person (or company) that assisted with our in...

markschwart by • Tera Contributor
  • 1288 Views
  • 2 replies
  • 0 helpfuls

How to make the Software Complaint.

Can someone please list down the steps to make the software complaint? I have one software i.e Health Literacy Advisor and its showing 0% complaint.

akashgujar by • Tera Contributor
  • 197 Views
  • 2 replies
  • 0 helpfuls

Resolved! Issues with attachment file size in Import Set load data

I am trying to upload an excel sheet with 45000 rows in Import Set. The upload is failing and I am getting an error. I checked the Import Log and found out this error - File /glide/nodes/ven069459_16037/bin/../tmp/ids22e8500efb3fb6509bbaf9ce45efdc82....

ankurc2 by • Tera Contributor
  • 515 Views
  • 7 replies
  • 3 helpfuls
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