Procurement Workflow - OOTB

Rick Holmes
Tera Contributor

Is there an Out-of-the-box workflow for SAM which works for non-standard software, i.e. software that has not yet been procured. It would track the procurement process in addition to licensing and usage.

3 REPLIES 3

Ken Neikirk1
Tera Guru

There is only one workflow OOTB for software procurement: Procurement Process Flow - Software.  It is very generic so it would need to be customized.

Scott Halverso1
Mega Guru
Mega Guru

The out-of-box workflows regardless of standard or non-standard software generate a sourcing task.  The sourcing tasks allows the ability to source via procurement (using the servicenow purchase order app).  It does require the use of using the software catalog.  This means a software model has been created and a vendor product entry.  Both of which aren't typically done because it's non-standard software that typically being asked for in ad-hoc manner.

How does a customer request non-standard (not yet approved) software to trigger the OOB workflow? 

Or did you create an 'OTHER' software catalog item and then call the Procurement Process Flow - Software?