Software Models
Are software models required if you are not using software asset management? Do you need to create a relationship between a software model and a business application?
Forum Posts
Regarding Oracle Database and WebLogic Server licensing in cloud environments
what are the prerequisites in ServiceNow instance to integrate Oracle Database and WebLogic Server licensing in cloud environments
[Important/Urgent] SAM FOUNDATION - REMEDIATION WORKING
Hi folks,I have a requirement where I need to implement the remediation options that come out-of-the-box with SAM Foundation. Has anyone worked on SAM Foundation or implemented it for any client or customer, and used remediation options when a reconc...
Resolved! ServiceNow Instance - Government Data Center Entitlement
Is there a specific publisher part number for ServiceNow Instance - Government Data Centeralso what would be the license metric when entering an entitlement in ServiceNow.
Resolved! restore deleted software entitlement data with dependent data
Hi Team,Customer asked me remove all the data from Software entitlement form, and they will start afresh. But when I try remove data for Sqlserver 2016 enterprise, the dependent data will also go off as shown in PIC.Somewhere I read if it's deleted i...
SAM Pro User Allocation
We have a catalog form for Smartsheet Model to request for License and needs to put a validation that if user already have license, then don't allow to submit the request. How can this be achieved? Which table is needed to query? Would it be User all...
Resolved! Recommendations on which modules or plugins we should purchase
Hi Community,I would like to implement ServiceNow in my company to manage:IncidentsService requestsSoftware assets (licenses)Context:Organization size: 700 end users (requesters)Agents: 2 fulfillers (IT/HR agents)Goal: Find a cost-effective solution ...
Entitlement Consumption Rules
Has anyone created consumption rules in addition to the OOTB rules? I've got a requirement where I need to build a consumption rule for specific cities and I was wondering if creating additional consumption rules was straight forward.
Dont see data in cmdb_ci_spkg table to map to systrack integartion
Hi, We have systrack integration where we are planning to map Software name from systrack to Product name in software instance table, but noticed that product name field is reference of cmdb_ci_spkg and we dont have much data in cmdb_ci_spkg table, a...
SAM Background Policy (with osqueryd), what is it doing?
Hello, can someone tell me what the SAM Background Policy (with osqueryd) is really doing? as far as i understand it only writes the marker.json file, so why is it scheduled every 5 minutes? Would it be enough to schedule it once a day if the snapsho...
How do we create and maintain models aligned with blanket line items?
Is it just about mentioning the PO number in software entitlement table? Or does ServiceNow recommend having a process around it? Would someone kindly explain?
Guidance Required: Installation Sequence of SAM Plugin in a Domain-Separated Environment
Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...
Resolved! Guidance Needed: SAM Plugin Installation Order in Domain-Separated Environment + Licensing Clearity
Hello Community,I am currently moving forward with installing the SAM (Software Asset Management) plugins on our production instance with a domain-separated environment.During installation on our DEV instance, we faced several issues such as:SaaS Ove...
InTune SAM Issues
Hi All We are implementing SAM in our ServiceNow Instance and our 3rd Party support very early on called out that there was a dependency on SCCM to support some functionality. We are retiring SCCM and have InTune and we were already aware in our team...
SAM Pro "Related Entitlements"
Can anyone tell me how to "unassign" a record from "Related Entitlements". I do NOT wish to delete the related entitlements. It needs to be reassigned it to a different record. Thanks,Cathy
