Wanted to change the display name of Software Model name to make it user friendly and make it available in Software Catalogue. Default name is Publisher+ Product+ Edition+ Version. And, planning to customize it to Publisher+ Product Only. Can't use ...
Deleted data reappear with changing value in a choice type field, If the data is deleted it reappears with altering the choice type field value. How can i approach the analysis what could be pushing this data back to the table?
I have setup Okta & Entra ID SSO integration , but after running the jobs it pulled the SSO application data but most of the software models are empty , as shown below I have gone through the servicenow document , there it is mentioned like this mode...
Hello All,I am attempting to deploy the SOW Direct integration profile for Salesforce to our ServiceNow instance. I have successfully managed to get it connected to Salesforce, authenticate, validate, run through the scheduled jobs and generate a num...
Office components such as Word, Excel, and PowerPoint etc are appearing as separate license requirements for different Office versions in ServiceNow, even though we have active Software Assurance (SA) coverage of Office Professional Plus.All Office c...
Hello all, In the SAM Workspace, there seems to be many fixed filters which I am unable to change. For some reason in the Success Portal, Under my Open activities, there is a fixed fitler for Active=true (which makes perfect sense) but there is also...
Hi everyone,I am currently working with a client who wants a complete assessment of their existing SAMPro and HAMPro implementation in ServiceNow. They want clarity on the following areas:What functionalities of SAMPro and HAMPro are already implemen...
Hi AllI've noticed some SW Models have Install Condition Null and I don't know what has caused that as I haven't amended or created any install condition on that SW Model.Where this happens, any entitlement or installs do not reconcile and so are non...
I am attempting to configure the user selection field within the "Source Request" workflow and am having trouble locating the correct record to modify. The Issue: When using the "Source Request" UI Action to allocate software, the "Assigned/Allocated...
If we're using the Subscription License type with Per user License Metric, If we do not have an integration for the product, do we need to then list the authorized users via the User Allocations tab on the Entitlement?
Integration between BMC Discovery<>Servicenow CMDB is already in place and all the licesnse and plugin are active. However, facing this issue synchronizing the data to a new class and a dependency rule issue. Appreciate your quick help on this issue
Hello Guys,i have a strange situation in the SW. installation table.a lot of software install, are normally normalized that the corresponding discovery models maps to a Software modell, however in the software install table, the results arent written...
I want to know the relation between software installation tablesoftware discovery model tablesoftware model tablesoftware entitlementsDiscovery maps and is there any metric to measure how much we have consumed the license for suppose if its a subscri...
As a SAM Admin I want to be able to use the Software Asset Management Content Service Library to automate the creation of software models through their relationship to software entitlements. So that accurate software records exist for license managem...
Hi everyone, I have a question regarding software revocation in CSD 2.0.I understand that the lease end date automatically triggers revocation, which works fine when the software was originally requested and fulfilled through CSD.However, I’m trying ...