Oracle - Siebel ELP
Hello! Just wondering if anyone has turned on the Oracle publisher pack and has been successful with their ELP? I looks like Siebel is not part of it, so is anyone else managing these licensing within SAMPro?
Forum Posts
Need entitlement import to populate values on a custom field on alm_license table.
I am migrating some software licenses from a legacy ITAM tool to ServiceNow SAM Pro. As people working in SAM might be aware, I need to import entitlements first and then allocations. I have done some work on the raw extract provided by themFor this ...
Resolved! Is it possible to link a manually created Catalog Item to a Software Model?
I am currently testing SAM Professional.I understand that it is easy to create a Catalog Item (pc_software_cat_item) from the related list of the Software Model (cmdb_software_product_model).However, since preparations for M365 integration are delaye...
ServiceNow sam pro - Subscription condition are not working for software model
I have an application connected through SSO Integration Profile (MS Entra ID). This app has few AD Groups connected. I want to count only subscriptions from one of the groups (others are related to not licensed accounts) However no matter how I set u...
Microsoft Perpetual license - creating entitlement + allocation
We are migrating from a legacy ITAM system to ServiceNow SAM Pro.Currently, I am onboarding (migrating) Microsoft Perpetual entitlements and allocations.I am doing this for Visio and Project - 2019, 2021 and 2024 models - all perpetual.By definition,...
Filter Software Installations in Production vs Test
Some software licenses count when it is in Production or Test. Some software licenses only count in a Production environment and not in Test. We would like to be able to filter out Test software installations when appropriate.Does anyone else do this...
Resolved! ILMT integration sampro
I need to implement ILMT integration for my client to track and optimize licensing for the IBM software products.The servicenow documents are quite confusing and I need some help to understand where to begin with.Doc link: Integrating with the IBM Li...
Custom License Metric for ILMT integration with ServiceNow
Hi there I need to create Custom License Metrics in ServiceNow for the below IBM metrics and need to know how the script for calculating the metric was put together. Any insight here would be much appreciated! 1) Floating User Single Install2) Manage...
License Required is 0
After ILMT integration as well. We have deployment under ILMT tool still License Required is 0. Can you help me how can i resolve this issue ?
Should the integration between ILMT and ServiceNow automatically create Software Models?
Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...
Why does the Field Type > DUE DATE shows unknown but the DATE/TIME field works?
Dear experts, I want to setup a due date field for an activity but when I create a new column and select the field type which is due date it shows UKNOWN in my form, whereas when I changed it to Date/Time, the UNKNOWN is gone and the field is working...
Resolved! Should the price of a Catalog Item be obtained from alm_license and displayed?
For example, assuming a scenario in which "Microsoft 365 is requested in a Catalog Item and a license is granted to the applicant," what is the best practice for holding the amount? Catalog Item has a Price field OOTB, so should the currency and amou...
SaaS Integration
Hi I have been assigned the responsibility of planning a SaaS integration, could anyone help me in creating a sprint story for the integration as well as an estimated timeline for completion? Thanks
SAM: Bulk purchase of license and software installation in case of bulk purchase
Hi SAM Team,1. Currently we have a facility where a single user can request a software and we assign license to that user and also software installation takes place in the same flow.2. Now the requirement is to have bulk purchase of license. In case ...
SAP license entitltemnts
I am not able to locate SAP address directories entitlements in the content library. I searched by the PPN and also the name. Does anyone have insight?
