Hi team, I am trying to load SolarWinds SKU including Syslog Server and Performance Analyzer. I found the results in Discovery models but not getting any results after Reconciliation? Anyone has suggestion, how can I fix this publisher?
Hi,I'm stuck with the Reconciliation step. After performing the Reconciliation step and creating the software entitlement InDesign CC Software Model that is Not Compliant and supposed to be showing 16 unlicensed subscriptions, it is showing as zero. ...
We have a requirement like when we click on the Source Task button on the SAM related tasks it will popup a Dialog where it will ask us to give the entitlement type and how many allocations and to whom we need to assign. While selecting the user it i...
Hello All, We have integrated Systrack application in ServiceNow to bring Software Installation details in cmdb_sam_sw_install table. And, it's creating a new record of Software installation every time in the table even in case of minor update also. ...
Hello everyone, I recently implemented CSDM in my ServiceNow instance.We have Business Capabilities, Business Processes, Business Applications, Information Objects, Service Instances, Applications, Technology Management Services, Technology Managemen...
Hey all, I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product: 1. Does ServiceNow have a 'Network Monitor' product t...
What causes Windows servers to fail to populate software installed under Related Links, and how can this issue be fixed?
Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...
I have a task in the SAM Success activity details that requires checking compliance for the Health Literacy Advisor . Could you please guide me through the steps to complete this task?
Hi ServiceNow Community, I’m exploring ways to track how our installed software compare to the latest versions available from the vendor. Specifically, we want to:Identify when installed software are n versions behind (e.g., 3 versions behind the lat...
Hi All, I have a question regarding the renewal contracts - we are creating the contract rate card manually and noticed that expense lines are getting generated on its own. Based on my research, it appears that expense lines on a contract are automat...
Vendor, PO, PO line, contract, asset with correct table and field mapping
HI all, My development team has received a request to combine multiple Software Catalog Items (from one vendor) into a single Software Catalog Item. Then the user should be able to choose which software to install from a dropdown list (or using a te...
Hello, I see given software model is normalized and status showing as normalized but in software installation it is not showing normalized product,version. Refer attached screenshots
Hi everyone,My company is using SAM Pro and integrating with a third‑party platform to collect EUC data (laptops, software installations). This platform also provides execution duration for software, which we want to use as software‑usage data in Ser...
