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SmartSheet API Connector for SAMP

Hi all,We have been working on setting up our SmartSheet API connector in the SAMP Module and have been running into issues.  I have had to open tickets both with ServiceNow and SmartSheet.The latest response from SmartSheet  "Any API calls that are ...

Resolved! Scanner to populate serial numbers for the assets

We would like to enhance the ServiceNow asset creation/update process by implementing a scanner.Current Process: When the desktop support team orders assets, they create POs in ServiceNow. Once the order is completed and devices are delivered on-site...

Citrix data source

Hi, I am looking for sample questionnaire where there will be prominent questions to ask the stakeholders for a Citrix migration to CMDB particularly those revolving round the data source, integration, automation and workflows. Any leads will be appr...

Import set is not transforming the data into target table

Hello,We have JAMF integration in our enviornment where we import the software data from JAMf into servicenow. We have some import schedulers and data source. But it seems like the imports are not inserting the data into target table.For example, we ...

Shivani by Tera Contributor
  • 476 Views
  • 1 replies
  • 1 helpfuls

Resolved! Microsoft 365 Integration Profile Missing as an option

Hello SNow Experts, My team is trying to explore the use of Software Asset Management in one of our Sub-prod instances. I'm trying to integrate with our O365 environment, but, I don't seem to have the option to select it as an integration profile:Goo...

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Anthony D2 by Tera Expert
  • 936 Views
  • 2 replies
  • 3 helpfuls

Resolved! Multiple attachment

Hi All! I need to assign an attachment to each record in a catalog item request. This attachment is a mandatory element for each record. However, I'm encountering an issue with multi-row variable sets, as they don't seem to allow the addition of atta...

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Servicenow Oracle GLAS Implementation question

Hi I am trying to implement Oracle GLAS but I got a question while looking into the below documenthttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html The question ...

Vasu2 by Tera Contributor
  • 373 Views
  • 1 replies
  • 1 helpfuls

Servicenow Oracle GLAS

Hi I am trying to implement oracle GLAS data collection by following this documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html?state=seamless 1) when I...

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Vasu2 by Tera Contributor
  • 667 Views
  • 2 replies
  • 0 helpfuls

CIS-SAM ebook

Does anyone know how to locate an eBook for SAM? The course only provides slides and eLabs, and I’d like an eBook to search for the information.

AmM01 by Tera Contributor
  • 225 Views
  • 1 replies
  • 1 helpfuls

Critical first step in the retirement process

Dear community,can somebody please clarify the right answer to:Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?(a) Manually set Allocations available on the entitlement to Zero (0)(b) Exp...

pastrana by Tera Contributor
  • 1573 Views
  • 7 replies
  • 4 helpfuls
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