SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Creating allocations for already onboarded entitlements

We are onboarding Adobe subscription models.We got a raw extract from our legacy ITAM system which had entitlements as well as users assigned to those licenses (allocations). It had almost 6696 lines in excel sheet in which quantity (purchased) was j...

iamkurt by Tera Contributor
  • 553 Views
  • 3 replies
  • 0 helpfuls

Software asset management user allocations report

Hello all,I am trying to figure out the best way to display software entitlement (by software product or model) user allocations remaining/available, compared to total count of entitlements purchased (purchased rights). I'm looking for it to be in so...

jm10000 by Giga Contributor
  • 1067 Views
  • 2 replies
  • 0 helpfuls

Revoke Application

HiWe have installed the MECM Spoke and CSD 2.0.In Flow Designer there’s a sub flow named ‘Revoke Application’ with scope MECM Spoke.However we can’t find a business rule, a script etc that calls it?Can anyone shed some light on this please?Thanks 

Anton15 by Giga Guru
  • 411 Views
  • 3 replies
  • 0 helpfuls

Email Integration issue

Hi Team,I'm facing an issue with the email integration between ServiceNow and an external email account using the POP method. The connection has been established successfully, and initially, everything was working as expected. For the first 3–4 email...

SAM Pro Reconciliation rules

Hi! We are trying to configure SAM PRO in my organization and I am wondering if and where it is possible to modify/add reconciliation rules? I'm particularly interested to understand how reconciliation treats installs with 'last used' empty. We are u...

MagdaB by Tera Contributor
  • 357 Views
  • 1 replies
  • 0 helpfuls

Manual creation of Software Installation record

Hi,I wanted to ask if anyone knows if there is an OOTB way to create a record in the Software Installation table without going through Discovery or SCCM. We are currently importing software installations from Discovery, but some applications are not ...

andrea_m by Tera Contributor
  • 602 Views
  • 3 replies
  • 0 helpfuls

SAM-SaaS intgeration for Confluence

Hi everyone, Does anyone worked on SaaS integration for Confluence?Whenever Im trying to get token from confluence , dialog box appers and says "This app requires access to a confluence site which you dont have access"Does anyone have any idea? Regar...

dhivyalaksh by Tera Contributor
  • 438 Views
  • 3 replies
  • 0 helpfuls

Resolved! Best OooB setup to assign licenses?

Hello forum, We're planning to create a way for agents to assign licenses in a user-friendly way, without having to access tables directly - something like a portal/form/somewhere where they can go and pick the name of the user/device, entitlement an...

G4P3 by Tera Contributor
  • 371 Views
  • 1 replies
  • 0 helpfuls

Safe to delete entitlements?

Is it safe to delete entitlement records? Is the total cost calculated automatically, and will it adjust itself if I delete the entitlement records? I uploaded some test entitlements and added 35 purchased rights. Added two more records for a product...

iamkurt by Tera Contributor
  • 294 Views
  • 1 replies
  • 0 helpfuls
Labels