Resolved! How to prepare for the CIS-SAM certification exam?
Is it enough to study the now learning course?
Forum Posts
Benefits/requirements of installing the Plugin IBM License Compliance for Software Asset Management
Dear community, I have a question regarding the plugin "IBM License Compliance for Software Asset Management (com.sn_samp_ibm_lic)". I understand that this plugin is used in conjunction with an authorized IBM SAM Provider (IASP) like Anglepoint, and ...
SmartSheet API Connector for SAMP
Hi all,We have been working on setting up our SmartSheet API connector in the SAMP Module and have been running into issues. I have had to open tickets both with ServiceNow and SmartSheet.The latest response from SmartSheet "Any API calls that are ...
Resolved! Scanner to populate serial numbers for the assets
We would like to enhance the ServiceNow asset creation/update process by implementing a scanner.Current Process: When the desktop support team orders assets, they create POs in ServiceNow. Once the order is completed and devices are delivered on-site...
Reporting on Software entitlement “Deployment types” such as SaaS, On-premises or Hybrid
How are other SAM Admins reporting on existing software entitlements to distinguish between different “Deployment types” such as SaaS, On-premises or Hybrid. Is there an existing field at the software entitlement, software model or software product l...
Citrix data source
Hi, I am looking for sample questionnaire where there will be prominent questions to ask the stakeholders for a Citrix migration to CMDB particularly those revolving round the data source, integration, automation and workflows. Any leads will be appr...
Import set is not transforming the data into target table
Hello,We have JAMF integration in our enviornment where we import the software data from JAMf into servicenow. We have some import schedulers and data source. But it seems like the imports are not inserting the data into target table.For example, we ...
Resolved! Microsoft 365 Integration Profile Missing as an option
Hello SNow Experts, My team is trying to explore the use of Software Asset Management in one of our Sub-prod instances. I'm trying to integrate with our O365 environment, but, I don't seem to have the option to select it as an integration profile:Goo...
Resolved! Multiple attachment
Hi All! I need to assign an attachment to each record in a catalog item request. This attachment is a mandatory element for each record. However, I'm encountering an issue with multi-row variable sets, as they don't seem to allow the addition of atta...
Servicenow Oracle GLAS Implementation question
Hi I am trying to implement Oracle GLAS but I got a question while looking into the below documenthttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html The question ...
Where can I find the radio button to mark "Ignore Installs" for Xanadu
Where can I find the radio button to mark "Ignore Installs" for Xanadu
Servicenow Oracle GLAS
Hi I am trying to implement oracle GLAS data collection by following this documentationhttps://www.servicenow.com/docs/bundle/yokohama-it-operations-management/page/product/service-mapping/reference/oracle-glas-discovery.html?state=seamless 1) when I...
Difference between HAM and Ham Pro
I'm trying to find documentation, notes, and or information on the key differences between HAM and HAM Pro. Thank you
CIS-SAM ebook
Does anyone know how to locate an eBook for SAM? The course only provides slides and eLabs, and I’d like an eBook to search for the information.
Critical first step in the retirement process
Dear community,can somebody please clarify the right answer to:Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?(a) Manually set Allocations available on the entitlement to Zero (0)(b) Exp...
