Resolved! Normalization Data Service License
Hi All, Is the 'Normalization Data Services' plugin for CMDB included with the basic SAM license, or is SAM Pro required Thanks in advance, regards
Forum Posts
Entitlement Creation in SAM Pro
I'm curious on how everyone creates their software entitlements in SAM Pro. I know there are the OOB methods, Manual, Wizard, and Bulk upload via spreadsheet. But how are others integration with other modules or custom tables to auto generate entit...
BAU for CMDB, SAM & HAM based on OOTB Capabilities
Hi All,My customer has requested a guide for the operations team to proactively monitor and maintain a healthy ITOM and ITAM environment. The guide will include daily, weekly, monthly, quarterly, and yearly activities.I am preparing a BAU (Business a...
Resolved! license required field is showing zero ?
I am facing the scenario of license required field is showing zero. but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.Add Products
Resolved! How to grant Read Only to SAM data but not restrict read/write to other modules?
We are looking for the best way to grant access to SAM license position, license dashboard, entitlement and SW contract data via classic views and within SAM Workspace but with READ ONLY permissions only. This should not restrict existing access to...
Does data gets deleted from installation table if we change the qaualys credentials ?
we have setup qualys integration in servicenow , we had a good amount of data pulled into installation data ?yesterday credentials were expired so we updated it with new credentials , and we also upgraded the instance yesterday , due to which all t...
Software Asset Management - SAM - Serials and Asset Tags ?
Hi AllComing from a predominate HAM Background I fully get the Serial and Asset Tag requirement for a Physical device but I was baffled to see that the Serial and Asset Fields appear in the SW Entitlement form (we are implementing SAM) and are mandat...
What table stores "Unpinned publishers"?
Hello, I understand that table [samp_pinned_user_publisher] stores "Pinned publishers" in Software Asset Workspace from the blog below.https://www.servicenow.com/community/sam-blog/list-of-servicenow-sam-tables/ba-p/2283573However, I cannot find what...
what will happen if we uninstall the software on our own
suppose a software is assigned to user , and the user uninstalls it manually will the software will be still present in his system ?will the software record will be deleted in installation table ?or even we uninstall the software until its reclaime...
Resolved! Mass/Bulk Upload User Allocations on SAM Entitlement
Is there a method outside of asking a System Administrator where you can Mass/Bulk Upload User Allocations on a Software Entitlement. We're onboarding entitlements in our system that have user allocations with 2k+ already allocated. We do have multip...
License Entitlements
Hi, can anyone tell me what "Build" means under the "State" field of Licensing-Software Entitlements? Thanks,Cathy
Sync users and groups MS-Entra and ServiceNow free PDI
Hello - I would like to sync the users and groups in my MS-Entra Azure site with my ServiceNow PDI. I found the article Integrating with Microsoft Entra ID. In the Before you begin section... To create a Microsoft Entra ID integration profile, requ...
Asset Lifecycle Stage and Status for Lost Assets Process
A hypothetical situation. An asset is in the lifecycle stage/status "Operational/In Use" or "Inventory/Available". An audit is performed and the asset cannot be found. This will trigger an investigation to do a more thorough search and determine if...
JAMF Software Usage Data Not Showing in ServiceNow — What Helped Us Fix It
JAMF Software Usage Data Not Showing Up in ServiceNow? You’re Not Alone.Hey everyone,I'm posting this as a question, since I don’t currently have access to post an article — but I hope it helps anyone running into the same issue! If you’ve set up JA...
Windows Server Clustering in SAM Pro (PDI Practice)
Hi everyone,I’m currently practicing in my Personal Developer Instance (PDI) and exploring how to handle Windows Server clustering in ServiceNow SAM Pro.If anyone has already worked on clustering for Windows Server, could you please share the steps o...
