Question about software entitlements

Rajani11
Tera Contributor

‎09-06-2023 04:19 AM - edited ‎09-06-2023 06:00 AM

Hi All,

To upload software entitlements, either PPN or publisher, product,version,edition is required. Is the rest of data filled in the license table from Content Service Library? Is the purchased rights & PO number data to be entered manually in the alm_license table?

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Community Alums
Not applicable

‎09-06-2023 06:21 AM

Yes, Purchased Rights and PO Number needs to be entered manually. 

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Amarjeet Pal
Kilo Sage
Kilo Sage

‎09-23-2023 04:55 AM

Hello @Rajani11 ,

To answer your question, when uploading software entitlements in ServiceNow, either PPN or publisher, product, version, edition is required. The rest of the data in the license table can be filled automatically from Content Service Library. However, purchased rights and PO number data needs to be entered manually in the alm_license table.

Note that this process may vary slightly depending on your organization's specific configuration of ServiceNow's AM module.

 

Thanks,

Amarjeet Pal

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