While I am going through the SNOW - SAM Fundamentals, I came across a point in "Import Error" section. It is mentioned as Purchase Rights should always be greater than 0 in the template which is used to create Entitlements. In my real time experience...
I have SAMPro and plan on Using CSD 2.0. If I have set the property to use the SAM tables in the CSD. What exactly does this property do? For example instructions here say to create licenses for distributed software using CDS 2.0: https://docs.ser...
I manage normalization of SW data. In my training it was explained to me that cmdb_sam_discovery_model is aggregated data of cmdb_sam_sw_install table. It came to my attention that there are instances where “Display name”( which is afaik name of soft...
Hello everyone, I am working on a project to migrate software for Software License Management to ServiceNow Software Asset Management.The client has a behavior where they can observe at the software product level, the expense lines related to their l...
Hi, Is it possible to define SLO(Service-level objective) in Servicenow? If yes, can someone explain how to? If no, is there any alternate way to define? Thanks
Hi all,As the title suggest we are experiencing issues with some of the widgets within one of our customers SAM Pro Software Asset Analytics area. These widgets display the no data available issue and we cant quite figure out why.Doing some of my own...
Hello, we have a simple example for license reconciliation. A software model has an entitlement assigned with 2500 active rights each with a cost of 40,00 Euro. License metric is Named User. We have three User allocations. Reconciliation results tabl...
Working on the Software Asset Management Workspace, we are showing the Software Model > Install Count, but can not find any reference to how the field is populated. How does the system populate the field with the install count number? Looking at the ...
I am seeing info that we need to enable restricted software attribute on software model but no clue that how to do it? any info so that i bring flog on to software model form.
How can I manually tie together entitlements and contract?
Software installations for one specific version is reconciling to two different software models. I would like it reconcile to the correct model, highlighted. Unsure were to start and how to troubleshoot my way through to correct it.The image is from ...
Hi folks, I am looking for any documentation on the process of adding new software to the CSD Catalog in ServiceNow.There is no new button available to create a Catalog item in CSD module (See attached).Thanks in advance!
Hello , I have a published Integration profile in which the jobs scheduled are completing successfully with a available OAuth token (not expired), and software models are created available in software models but software models are not appearing in I...
We have this on a script and we cannot find what this function does and what tables it interacts with. Can anyone help us find out so we can configure the necessary data needed? var licId = new global.SAMPremiumUtils().getLicenseWithAvailableRights(...
Hi experts, I've entered a cost in the software model and the software entitlement. Also, Software Model (and linked entitlements) where I have assigned a cost are mapped to the correct Software Discovery Model as well, still True-up cost is coming ...
