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Resolved! Answer please

What are the core activities of a Workflow?a. Testb. Conditionsc. Subflowsd.Approvalse.Utilitiesf.Service Catalogg.Timersh. Notifications which of the above options are correct? A. All except Test and service catalogB. All of the aboveC. All except T...

Snow preck by Tera Contributor
  • 510 Views
  • 2 replies
  • 1 helpfuls

Resolved! SW Installations not mapped to Named User Allocations

Hi, we have a Software Model with a license entitlement assigned. The entitlement license type is "Per Named User" and I have already a couple of user allocations assigned to that entitlement.On the other hand I have SW installations of the same soft...

Thomas E_ by Tera Expert
  • 430 Views
  • 1 replies
  • 0 helpfuls

SAM : ServiceNow capability for Micro Focus

Software Asset Management : ServiceNow capability for Micro FocusDetermine the level of product support / coverage is available in the platform to manage Micro Focus (ie. Micro Focus Server and associated plugins such as Net Express for Eclipse).Can ...

Community Alums by Community Alums  
  • 348 Views
  • 1 replies
  • 0 helpfuls

Resolved! SAM : ServiceNow product coverage - Okta

ServiceNow product coverage - OktaNeed some quick help from you regarding onboarding and management of Okta as a publisher within ServiceNow.We understand that Okta integration allows us to view software usage data for all connected SSO applications....

Community Alums by Community Alums  
  • 443 Views
  • 1 replies
  • 0 helpfuls

app engine starter 2

i want document related app engine starter 2 if any one knows please help me with this i not able to find any plugins for this.

saanvitha by Tera Contributor
  • 552 Views
  • 1 replies
  • 0 helpfuls

SAM Discovery Maps

Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...

mi_stan by Tera Contributor
  • 581 Views
  • 1 replies
  • 0 helpfuls

AI entitlement extraction?

There was a demo at Knowledge 2024 that introduced an AI Assisted entitlement extraction for Asset Management.  I can't find anything about it on the ServiceNow website, docs, or community? Does this exist?  

kweins by Giga Contributor
  • 390 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hardware Asset Management

Hi Experts, We are planning to implement Hardware Asset Management Professional. With this aspect, I have certain query which I want to take suggestions for. 1. Currently we do not have any automated data source integration or ServiceNow Discovery in...

Surbhi16 by Tera Contributor
  • 1675 Views
  • 2 replies
  • 1 helpfuls

Trying to upload the SAM library on Self-hosted platform

Hello Guru ! We're self-hosted with SAM plugin installed on Utah release.I have downloaded the SAM library from https://itam.service-now.com/software_asset_content/ and I'm trying to upload it into the instance but it fails all the time. Checking the...

Missing Scheduled jobs

Installed the Spoke for Smartsheet in DEV and two scheduled jobs were created. SAM - Refresh Smartsheet Integration ActivitySAM - Refresh Smartsheet Integration Subscriptions Installed the Spoke for Smartsheet in TEST and the jobs were missing, Repai...

Service Graph JAMF Integration

Hello Experts, I would like to get opinions on how other experts have handled the below mentioned use case: Use Case Details: 1. With Service graph JAMF integration with ServiceNow, software installation records gets onboarded into platform.2. Now sa...

shloke04 by Kilo Patron
  • 405 Views
  • 1 replies
  • 0 helpfuls

Agent client collector-OSQUERY comes with ACC in bundle

Hi, I downloaded ACC and osquery.msi separately to fetch assign_to and last usage of Software for software remediation action.I want to understand license implications on downloading osquery as a software on local machine (EUC). Is there any license ...

Use of "Old Status" and "Old Substatus" fields - Anyone Using

Is anyone using the "Old Status" and "Old Substatus" fields in ServiceNow Asset Management?  It would make reporting much easier if this is an easy implementation.  What are your positive or negative experiences with this?   Thanks

SkipperJim by Kilo Contributor
  • 743 Views
  • 3 replies
  • 2 helpfuls

Bulk update in sampro

Hey Experts, I want to load a list of users, Its for Aha licenses I don't have a PPN, also in the template i have i dont see an entry for "Assigned To" which is meant for the user to whom the entitlement is to be allocated. Can i edit the template, h...

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