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Software Asset Renewal Calendar

The Software Asset Renewal Calendar in the Software Asset Workspace (Vancouver) is only displaying renewal information for Subscriptions. The ServiceNow Documentation refers to Maintenance as well as Subscriptions being included however Maintenance d...

Karen54 by Giga Guru
  • 1446 Views
  • 4 replies
  • 1 helpfuls

Reconciling entitlements with unlicensed subscriptions

Hey guys!  I will try to keep this a succinct as possible. However -- being a newcomer to SAM Pro -- I may jumble up the terminology. So, I apologize in advance.  PROBLEMI created a software model (Adobe Systems Acrobat DC Pro) when uploading our sof...

Sub1.PNG License1.PNG Match.PNG DM.PNG
NE by Tera Contributor
  • 4150 Views
  • 12 replies
  • 9 helpfuls

User not populated in Software Subscriptions table

Hi,  We have Microsoft 365 integration and Adobe integration done in our instance. For Microsoft 365 integration iam noticing that even if user is present in Servicenow instance, the user field is blank and if i check the user principal name in users...

Software Entitlements

Hello! First.. I do not have SAM, I have ITSM, and see that Software Entitlement is included, may not be fully functional, but I can baseline some items. We have a list of custom built in house software and want to create a request catalog for these ...

Unable to assign entitlement to user

Unable to assign entitlement to user. Keep getting message when saving/updating entitlement. Message"Your selected entitlement does not match your entitlement condition".

adewan by Tera Contributor
  • 710 Views
  • 1 replies
  • 0 helpfuls

M365 Multi-tenant integration

Hello Experts, @SrinivasRamanu1  I believe multiple tenants for M365 can be integrated with ServiceNow but I wanted to understand if it's possible to create entitlement and possibly see subscription usage for each tenant separately in compliance dash...

Integrate ServiceNow with Adobe using OAuth

Hi all - from the documentation provided here, our team is trying to integrate ServiceNow and Adobe using OAuth. To create the integration profile, we don't see the Authentication type: OAuth 2.0 as an option. I've confirmed that our 'Software Asset ...

Lydia Kim by Tera Contributor
  • 1470 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Update or Delete flase system entries for software products ?

Hello Team,I have encountered an issue regarding software products. We have an agent that crawls through all systems in our company to identify the installed software products, then it creates entries for them in ServiceNow. The problem is that somet...

FelixP by Tera Contributor
  • 908 Views
  • 1 replies
  • 1 helpfuls

Resolved! What scheduled job updates licensing when an asset is retired?

We are in the process of retiring outdated assets in the system in order to get an accurate license position for certain products. The software models update the following day after an asset is retired, so I'm wanting to be able to execute that job r...

ClayB by Tera Contributor
  • 1425 Views
  • 2 replies
  • 1 helpfuls

Salesforce SAAS integration -ServiceNow

In case if salesforce integration is enabled than do, we need to upload the entitlement data in ServiceNow, or it is not required to have the license compliance report in ServiceNow?

TrusharP by Mega Contributor
  • 609 Views
  • 1 replies
  • 0 helpfuls

entitlements and licenses data for SaaS products

Experts , for microsoft entitlements/licenses , there is MLS or standard import options to import in Software asset managment professional . Similarly , for SaaS products like salesforce crm , after completing the direct integration and getting the s...

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