Reconcile Adobe Creative Cloud Apps

[Ron Lucas]

Hi everyone.

I understand Adobe Creative Cloud for Teams integration isn't supported out of the box.  So for now, I'm creating the software subscriptions manually...there are only a few.

Here is my issue.

If UserA has a subscription to just Illustrator CC, I can map the software installation with my software model named Adobe Systems Illustrator CC.  After I've created an entitlement for Adobe Systems Illustrator CC and a software subscription for UserA to the model Adobe Systems Illustrator CC, reconciliation worked as expected.  In license workbench, I see the desired results. 

If UserB has a subscription to Creative Cloud All Apps, I don't understand how to map software installations with my software model named Adobe Systems Creative Cloud All Apps.  The user could have 1 to many applications installed on their computer.  So if UserB only has Illustrator CC installed, how do I map that to the software model Adobe Systems Creative Cloud All Apps instead of my other model Adobe Systems Illustrator CC so I can reconcile it against the Creative Cloud All Apps entitlement? 

Thanks,

Ron

[Tk3987]

Did you ever find a solution? I am in the same dilemma.

[Gavin Pitner]

If this is still an ongoing issue for anyone, you can do this to solve it.

First, you need to create your software models for CC All Apps, CC Single App Pro & CC Single App Pro Group B if they're not already defined (Service Now did not have Group B premade and I had to make it myself). You will also need to create a software model for each of the applications that will be a suite component of each model above, if Service Now hasn't already done it. I would recommend making a software model for each application that is not edition or version specific ("Adobe Systems Photoshop" for example). Then within that model you can add each of the year/edition models as downgrade rights. For example, under Adobe Systems Photoshop, I'd have these downgrade rights:

Adobe Systems Photoshop CC 2017
Adobe Systems Photoshop CC 2018
Adobe Systems Photoshop CC 2019
Adobe Systems Photoshop CC 2020

NOTE: Downgrade rights are specific to YOUR agreement, DO NOT use these if they are not covered.

Now this is entirely dependent on the fact that your discovery models are normalized properly. Pay attention to the version/edition conditions if you find your discovery models aren't tying to a software model. Those need to match for the system to do it's job properly.

Once the models are made and the downgrade rights are added, you need to load all of the apps that are available to each product into their respective software models as suite components. Service Now may have already populated that for you, but they won't if you need to add Group B. Verify the suite components with what you're entitled to. Chances are there will be a couple EOL software's that appear in the list.

From here you'll want to see how much you pay for a Single App Pro license vs. an All Apps license. Usually it's 2 or 3 of the Single App Pro licenses => the cost of an All Apps license. But please verify as every contract is different. Once you have that, set that as the inference percentage for the CC All Apps software model. So if you had 15 suite components and you need 2 of them to count for All Apps, you'd want to set your inference percentage at 13%. 2/15 suite components comes out to 13.333333%. So you'll want to make sure it's slightly less than that, it gets tricky when it's not easily divisible.

After that's done, run a reconciliation for Adobe and see how it turns out.

The logic behind this being, Service Now looks at an install and determines version & edition (discovery model), it then tries to find the software model (product) that the install matches, then looks at the software model's suite parents (if any) to see if it needs to calculate if the install is part of a suite (All Apps in this scenario).

I know this is a lot, but I couldn't find the answer to this when I was looking, so I wanted to provide a comprehensive answer for any future SAM's.

[Martijn Braamsk]

Hey Ron (or others),

apart from the reconciliation, how are you handling the license assignments?

In our case; If someone would request Photoshop first, a subscription will be automatically assigned after approval of the request item. Same happens when the users requests the next application, like Illustrator. Etc. for the 3 request. 

From a licensing (commercial) perspective it makes sense to assign ALL APPS instead of a third user license. But then you would have to build in logic that unassigns all separate licenses and assigns one ALL APPS subscription?

thanks

Martijn