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Resolved! Check for available licenses then consume one

I have been asked to setup a new catalog item and flow, which will allow employees to request an Adobe Acrobat license (standard or pro). One of the required flow steps, is to check if there are any licenses available. If there are, then I want to im...

Resolved! IT Asset Management Content Request Process

Hello Everyone!I need to ask ServiceNow for a New Content about lifecycle information. I read in the community that "New Content can be requested by submitting a Catalog Request via appropriate template (SAM Template) "So this is the question --> whi...

apulito by Tera Contributor
  • 744 Views
  • 1 replies
  • 1 helpfuls

Managing SaaS applications in SAM

We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application.  how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance. 

Community Alums by Community Alums  
  • 1219 Views
  • 4 replies
  • 1 helpfuls

Can we alter the procurement fields

Hi Community , can we alter the fields in this page , instead of asset tag , serial number , can we replace with something like PPN number assigned  to fields 

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Microsoft Office - Installs requiring action - For User Subscriptions?

Hi, we successfully connected Microsoft 365 and SCCM and are getting information about our Apps for Enterprise subscriptions. We now noticed that there are (still?) a lot of "Installs requiring action" messages listed in the SAM Workspace and I am no...

C_K_1 by Tera Contributor
  • 663 Views
  • 2 replies
  • 0 helpfuls

Resolved! SAM Pro Reconciliation

We have a client instance that has several SaaS integrations configured. For the sake of an example, let's look at Zoom, SurveyMonkey and Jira. The system is importing several active user subscriptions and the (direct) integration profiles are all ru...

Omeir by Giga Contributor
  • 1565 Views
  • 4 replies
  • 1 helpfuls

What is the best practice to do before performing update sets?

Dear experts, What is the best practices to perform an update set as in I need to customized the form and modules across different applications and therefore, the application scope will change quite frequently just like my default set will change bas...

ChuanYanF by Tera Guru
  • 640 Views
  • 1 replies
  • 1 helpfuls

How to change the date/time appearance format

Dear experts, I am facing a problem where any date/time fields, the selection will appear in the corner of my screen rather than next to the field, and the appearance of the date/time field is weird as in the formatting and such is very off. I have a...

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ChuanYanF by Tera Guru
  • 433 Views
  • 3 replies
  • 2 helpfuls
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