Hey guys!
I will try to keep this a succinct as possible. However -- being a newcomer to SAM Pro -- I may jumble up the terminology. So, I apologize in advance.
PROBLEM
I created a software model (Adobe Systems Acrobat DC Pro) when uploading our software entitlement information into SAM Pro. If I look at the software model I can see that there are the correct number of software subscriptions (according to our Adobe Portal) associated with the software model that has been created.
Upon returning to the Software Asset Workspace, under the Adobe publisher, I see that the subscriptions found under the software model are unlicensed.
Drilling down further into the model I see Matching Discovery Models is completely empty.
The answer seems simple to me. I first find a user subscription that is associated with Adobe Systems Acrobat DC Pro model that I have created. Then I navigate to the Software Installations table and locate the Adobe Acrobat discovery model associated with the user subscription. From there, I add the software model to the discovery model. Once this model is now manually normalized I can run reconciliation, and I should be able to see the previous unlicensed installations turn into licensed installations.
Perhaps I am missing a step? Once I go through that process, I still find myself only seeing unlicensed subscriptions for Adobe Systems Acrobat DC Pro. Here is what I have been able to find out thus far:
NOTES
1. The entitlement that was created for this model is listed as "In Use". As an extension, the entitlement has already been published.
2. The PPN on the entitlement is not something that our vendor could provide. Which would make this process substantially easier, but alas we are here.
3. The Discovery Map on the Software Model is presumed correct. I can confirm that the Discovery Map is the same across all of the records.
I am sure I am missing more things to add/clarify. Any help with this would be greatly appreciated!
Hi,
What license metric did you use for your entitlement? I had this same issue when I used the wrong Metric group and License Metric.
With Metric Group = Common and License Metric = Per Named User this was the result
If you have a direct integration profile with Adobe, you need to set the entitlement record to Metric Group = Adobe and License Metric = User Subscription, this will reconcile with records in the subscription table
You don't need to manually allocate licenses to users if there's a direct integration profile setup.
