Repost issue in software asset overview workspace
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06-20-2025 11:27 AM
Hi All,
Repost issue in "Software asset overview" workspace
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06-23-2025 10:51 PM
Hi @Shantharao
Here’s what I’d suggest checking:
1: Check Reclamation Rule Configuration
- Navigate to: Software Asset > Lifecycle > Reclamation Rules
- Confirm that at least one rule is active (Active = true)
- Make sure the rule has:
- Conditions that match actual software installations
- “Potential Savings per Unit” field filled out with a valid amount
- Save and update the rule if needed
2: Check for Reclaimable Installations
- Open the rule and click “Show Matching”
- If no records appear, the rule isn’t matching any software — adjust the conditions
3: Execute the Rule (if not yet run)
- If it hasn’t run before, manually trigger the rule:
- Open the rule
- Click “Execute Now”
- Wait for the process to complete and verify results in Software Installation Candidates
4: Verify Performance Analytics Scores
Go to: Performance Analytics > Indicators
- Look for indicators related to Potential Savings
- Make sure PA data collection jobs are scheduled and running successfully:
- Performance Analytics > Jobs > Data Collection Jobs
- Run them manually if needed
5: Check User Permissions
- Ensure the user viewing the widget has these roles:
- sn_sam_user
- pa_viewer or pa_power_user
- Missing roles can block access to PA scores
Regards,
Abhishek
Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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06-25-2025 06:25 AM
I just tested this on my instance and realized the information I shared earlier wasn’t accurate — some of the details I mentioned don't seem to apply as expected.
Apologies for the confusion. Please feel free to ignore my previous post for now — I’ll recheck everything and come back with a proper, verified response.
Thanks for your understanding.
Regards,
Abhishek