Hi @Shantharao
Here’s what I’d suggest checking:
1: Check Reclamation Rule Configuration
- Navigate to: Software Asset > Lifecycle > Reclamation Rules
- Confirm that at least one rule is active (Active = true)
- Make sure the rule has:
- Conditions that match actual software installations
- “Potential Savings per Unit” field filled out with a valid amount
- Save and update the rule if needed
2: Check for Reclaimable Installations
- Open the rule and click “Show Matching”
- If no records appear, the rule isn’t matching any software — adjust the conditions
3: Execute the Rule (if not yet run)
- If it hasn’t run before, manually trigger the rule:
- Open the rule
- Click “Execute Now”
- Wait for the process to complete and verify results in Software Installation Candidates
4: Verify Performance Analytics Scores
Go to: Performance Analytics > Indicators
- Look for indicators related to Potential Savings
- Make sure PA data collection jobs are scheduled and running successfully:
- Performance Analytics > Jobs > Data Collection Jobs
- Run them manually if needed
5: Check User Permissions
- Ensure the user viewing the widget has these roles:
- sn_sam_user
- pa_viewer or pa_power_user
- Missing roles can block access to PA scores
Regards,
Abhishek
Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
