Running Reconciliation on Adobe Creative Suite

[Sharieff]

Hi All,

I need some help on running reconciliation.

I have created an test entitlement for Adobe products and have run the reconciliation and was expecting the unlicensed install counts to be reduced but it did not reduced for the child products and was only applied to 'Creative Cloud'.

Created entitlement using the Publisher Part number '65257924FA' with suite and it created all the software models for adobe creative cloud.

Metric Group : Adobe

License Metric : User Subscription

Agreement type : Generic

Also created separate entitlements for Photoshop, Audition & Captivate as separate licenses and ran the analysis screen shot attached for your reference.

1) Could you please assist if this is the right way to create the suite products and how do we the license apply for the child products within that suite.

2) Whenever i select the license metric as 'User Subscription' even though there are few unlicensed install it will show as 'zero'

[Mark113]

Hi All,

Did you resolve this issue?  I have the same problem.

Thanks

Mark

[PRANITH REDDY1]

This is a common problem, Did this get resolved in any post that showed the result.

Thanks in Advance.

[dreinhardt]

HI @PRANITH REDDY1, would be good if you can add more details about your current issue. The mentioned article is quick old and SAMP got a lot of updated to handle Adobe and suite products much better than back to 2019. I would recommend to create a new post. Thanks

Best, Dennis