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Asset Management
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Enterprise Asset Management
250 PostsHardware Asset Management
1488 PostsSoftware Asset Management
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Activity in Asset Management
Featured Hardware Asset Management: On Demand
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
- blog
Featured Software Asset Management: On Demand
Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
- blog
ServiceNow HAM/SAM Career
Hello All, Can someone help me to know about HAM/SAM profile is good to opt for ServiceNow CMDB person or not? Is there any impact on CMDB career or good to opt for 6 month project? Kindly help
- Question
Reclamation candidates not generated for manually imported Software Subscriptions
Hello All, We are importing SaaS user subscription data from Excel into the Software Subscription table (samp_sw_subscription) using a custom Transform Map. As part of the requirement, an integration profile will not be used. The solution must rely o...
- Question
- Reclamation Rules
- SAM Pro
ServiceNow SAM: Concurrent License Metric
Hello friends, We came across one of the engineering applications which has Concurrent License as metric. Would like to configure the same in ServiceNow. Following the documentation, below are my questions:1. Do we need integration with license serv...
- Question
Resolved! What happens when a consumable is consumed from the stockroom?
Hi everyone, I'm working with IT Asset Management in ServiceNow and I'm a bit confused about the process for consumables. I've been looking at the out-of-the-box "Consume" UI Action on the alm_consumable table. My understanding is that when you consu...
- Question
CMDB: Nutanix cluster & nutanix controller Modelisation
Hello every one,Some body can have an idee how to modelise Nutanix cluster & nutanix controller VM in the CMDB thank you very much
- Question
SAM Pro Publisher Packs Requiring Discovery Patterns and Elevated ACC Permissions
We are currently running ACC agents as Local Service accounts. Recently, we had a requirement to populate the Java Audit data collected through ServiceNow Discovery. This required executing a Discovery pattern; however, the pattern did not run succes...
- Question
Hardware Asset Workspace - Add links and hide not used dashboards
How can we configure the default Hardware Asset Workspace at minimum?We need to hide: Not used dashboards at the home buttonThe section on procurement & contract managementWe would like to add: Links to our current Asset life cycle section in ITSM un...
- Question
Asset created even though "Is Virtual" checkbox checked via Discovery
Discovery source: AWS VM Instance DiscoveryAn asset was still created even though the "Is virtual" checkbox was checked during the discovery process.This did not happen in the lower environment.Looking for direction on a potential cause.
- Question
Does HAM Bulk Import support IT assets such as laptops, desktop computers, and printers?
We are looking for a quick and efficient way to bulk import IT assets into the Hardware Asset table (alm_hardware). Can we use the out-of-the-box Bulk Import functionality in the Enterprise Asset Management (EAM) Workspace to accomplish this? The ou...
- Question
IBM Software: Resource Value based compliance
Hello friends,We came across one of the IBM application for SAM, which by PPN populates IBM as Metric Group and License Metric as Resource Unit Value. Even after populating the related Resource Values table-samp_sw_resource_value its not taking this ...
- Question
How to manually update license consumption for Office 365 Extra File Storage capacity-based license
Hi Team,I'm looking for guidance on the recommended ServiceNow SAM Pro approach for managing Microsoft Office 365 Extra File Storage consumption.Current SituationWe have:Product: Office 365 Extra File StorageEntitlement Quantity: 23,000 GBMicrosoft S...
- Question
Software Asset Management
I want to know what the best and recommend practices for Software asset data cleanup?
- Question
Software Entitlement Consumption Rules
Hi All, We are looking at using entitlement consumption rules in SAMPro but can't seem to figure out how they work for software that does not have a software install record on a CI (specifically copilot). Does anyone have experience in this area? Th...
- Question
Does SAM Pro support device assignments for Microsoft 365 Apps for enterprise (device)?
We are reviewing Microsoft 365 Apps for enterprise (device) in SAM Pro. E5 and E7 user subscriptions are imported successfully and show licenses required and usage information, but the device-based product shows purchased licenses with 0 assigned, 0 ...
- Question
Variables in Asset Bundles
In Request we typically use "user" language like "Developer laptop" and then we supply whatever flavour we're using now. Can we do that in a Hardware Asset Bundle? So, rather than assigning model XYZ as a component, can we make a "Developer" model th...
- Question
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