SAM Pre-requisites - Discovery?

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Geeky
Kilo Guru

‎06-06-2019 04:43 AM

I am planning to implement SAM for my client. We have discovery also in the roadmap.I was just wondering if I can implement SAM before we implement discovery? What I understand is SAM has a dependency on discovery, without which there is no point of implementing SAM.

Please confirm if I need to implement Discovery first and when it's complete then I should move on to SAM?

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cody_wolf
ServiceNow Employee
ServiceNow Employee

‎06-06-2019 05:53 AM

Discovery is not required for SAM.

That being said, it is strongly recommended.

Ideal SAM setup:

- SCCM or another agent based inventory tool on the workstations

- Discovery (agentless) in the datacenter for the servers

In your situation, you may want to start with workstation licensing and do the servers in Phase 2 when Discovery comes online.

Here is a snip

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Hope this helps!

 

~ Cody

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎06-13-2019 02:39 PM

Hi Geeky,

Cody has the right track here.  You need some method of identifying what is installed on the computers and servers within your customer's network.  Otherwise, you won't know what software is actually installed.  This is a prerequisite for a successful SAM Practice.  

ServiceNow's SAM offering can work with any discovery product if it is integrated in a manner which writes records to the ServiceNow CMDB in the data attributes SAM is epxecting to read.  To simplify things, ServiceNow has facilitated use of SCCM for end user computting devices and ServiceNow Discovery for infrastructure devices.  Some additional discovery applications are supported with integrations sold through the ServiceNow store.  

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Runjay Patel
Giga Sage

‎12-15-2020 04:33 AM

Software Asset Management (SAM - Pro)

 

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

  • SAM Offers / Challenges
  • Deep Understanding about SAM Terminology
  • IT Assets & Configuration Items
  • IT And Software Asset Lifecycle
  • SAM Optimization Checklist
  • Plugins For Software Asset Management
  • Software Entitlement
    • Software Entitlement Import
    • Benefits of using software entitlements
    • To download to entitlement import template
    • Entitlement Import Process
    • Entitlement Import Errors
    • Entitlement Review and Clear Errors
  • Software Asset Management (SAM) Lab
    • Play with SAM Roles
    • Upload Software Model/ Product Catalog
    • Various way to do Normalization
    • Creating a Custom Products
    • Reconciliation
    • Understand Entitlement Metrics
    • Software Usage
    • Reclamation
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Runjay Patel
Giga Sage

‎12-20-2020 05:26 AM

Check out this video, it will clear all your doubts and help you to understand Discovery queries in details.

Link: https://www.youtube.com/watch?v=30JbWVsusyE&t=10s&ab_channel=ServiceNowHelpdesk

 

It help you to understand below points.

  • Discovery Overview
  • Discovery prerequisite
  • Understanding Discovery Phases in details
  • Discovery credentials and IP Affinity
  • Mid Server Management with Cluster and Load Balancer
  • Schedule jobs
  • Set up discovery from scratch to end
  • Live implementation with real world data.
  • Troubleshooting on various aspects
  • Many more other issue related to mid server, CIs
  • Cloud discovery
  • Service Mapping

 

Please mark reply as Helpful/Correct, if applicable. Thanks!!

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