Laptop forecast
How are folks using HAM (bare bones) to forecast laptop demand over the next quarter?
Forum Posts
Can I call the renderer for a portal page in a script include so that I can re-use in an email?
https://[my_instance].service-now.com/sp?id=services_status uses an MVC structure that gets output to the browser. Is there a way to call an API so that the Status History widget will display in an email?
An history of Device allocations
Hi Community,We want to implement Microsoft Office Desktop license tracking. The client wants to bill the various departments internally.They don't have a SAM module, only IT Asset Management provided with ITSM license.So, the idea is to create Softw...
Integrationhub ETL for Software installation (cmdb_sam_sw_install) table
Hello, I need to transform data in cmdb_sam_sw_install table for which i have followed below steps:1) created data source of type excelexcel contains 3 columns( name, version , installed_on)2) through integrationhub etl im trying to perform the trans...
Autodesk Fusion
Hi AllWe have subscriptions for Autodesk Fusion and, as there is no direct Integration for Autodesk, we manually export user data from the Autodesk Portal and do a Load Data of the users who have been assigned to Fusion into the Software Subscription...
Resolved! How to hide product from SAM workspace
I want to hide product/ remove product from SAM workspace.
SAM Discovery Maps
Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...
generate PDF with Purchase order details after clicking UI Action
Hi, I have a blank document and wanted to fill some fields from a record upon clicking some UI Action in ServiceNow form. Please let me know if anyone has ideas or something how to generate a PDF with this.
SAMP True-up Costs
Hi all,I have some questions about SAMP True-Up costs. According to this post, True-ups are calculated based on entitlements among some other calculations. What if you don't have entitlements? Our current work around is to create fake entitlement...
Resolved! Need to filter Product variable based on selected Publisher in Catalog Item (SAM tables)
Hi everyone,I’ve created a Service Catalog item for software requests where:Publisher variable is a reference to the samp_sw_publisher tableProduct variable is a reference to the samp_sw_product tableNow, I want the Product variable to dynamically sh...
handling duplicate Asset or CI creation
Hi, I am able to restrict the duplicate asset creation via procurement process when CI/Asset is already present in the system. I have PO which is in Ordered state and while Receiving it, I restricted Asset/CI creation because of duplicate Serial Numb...
Handling Disabled or Non-Human Accounts in ServiceNow SAM User Subscriptions
In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...
Software Models & Restrictions
Hello all, We would like to restrict some software products to groups in specific geographic locations or specific users, etc. In other cases, I restrict products universally. (Restricting universally works great.) In the first example, restrictin...
Rerun Migrate Software Installs
We have SAM plugin activated and data from discovery is now being written to cmdb_sam_sw_install. When I run the Migrate Software Installs menu option I get presented with a screen that says "Data has already been migrated" however none of the data f...
does sam_integrator role gives all privileges to user to create and run integrations ,other scripts.
if we assign sam_integrator role to any user, does the user will have all rights to create and set up integration profiles, Auth profiles, and run integration scripts, jobs etc...
