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Red Hat Compliance in Service now SamPro

Hi Everyone, I need help in achieving 100% compliance for Red hat products mainly Red hat Linux enterprise in service now SamPro, I am facing difficulties in getting correct license consumptions numbers against Red hat VDC and Red hat server license....

Use SAM to optimize licenses for ServiceNow itself?

Like many customers, our deployment uses several licensed modules from ServiceNow.However, it's a standard feedback I hear from the key stakeholders that are managing the licenses on our platform for various modules, that the OOB dashboards/reports a...

vijaykan by Tera Contributor
  • 552 Views
  • 3 replies
  • 1 helpfuls

Need some help to create a report

There is a custom table named ABC, in which records will get stored whenever some one subscribes to it, and records will store like below.. Topic Name, Subscribed(it's say "1"), Date, and User Now, I report I want to show like.. TopicsSubscription Co...

Sathwik1 by Tera Expert
  • 658 Views
  • 15 replies
  • 8 helpfuls

All Installs Ignored

I'm using Xanadu and we are starting to loading software entitlements but for Crowdstrike Device Control when I run reconciliation it shows all the installs as Ignored. The reason thats given is no license under management but the ignore install butt...

IsaacY by Tera Contributor
  • 344 Views
  • 3 replies
  • 0 helpfuls

Personalize Renewal Calendar

Hello,Is it possible to modify the setting for this "Renewals Calendar" view? If yes, which role is needed?On the right, it seems that even the admin doesn't have permissions to change these settings.Thank you in advance.Vito Cicchirillo 

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vcicchirillo by Tera Contributor
  • 1016 Views
  • 6 replies
  • 6 helpfuls

Mapping of catalog items to model in SAM

I have a requirement where the end user should only have option to see the 'Visual Studio Professional' catalog item.If he submits the catalog item we are directly reducing it from Visual Studio 2021 version through source request.But we have multipl...

mihirr by Tera Expert
  • 173 Views
  • 1 replies
  • 0 helpfuls

Resolved! Bulk imports of software license keys

Hi SN Community, I can see that there is an OOTB import mechanism for uploading bulk software entitlements.Is there anything similar for uploading bulk software license keys?Or is the only option a custom import set/transform map?  

Michael H by Giga Guru
  • 877 Views
  • 2 replies
  • 1 helpfuls

SAM Content update requests

Hi all this is a bit of a vent.  I raised my first one last week and attached a spreadsheet of the non normalized software I wanted adding to the content service.  SN replied asking for the detail in the form of an XML file.  This functionality is ou...

andynewey by Tera Expert
  • 202 Views
  • 1 replies
  • 1 helpfuls
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