Dragon and Dragon naturally speaking compliance
Hi TeamDragon and Dragon naturally speaking is the same software but found different installations, how to cover both with the same entitlement
Forum Posts
Want to reclaim the ITSM subscription
We are having a 44 unused ITSM subscription, we have removed the users from group and roles still we see the ITSM subscription to the particular users. is there any way that we can reclaim the subscription from the users. Please help me out.
Capture yearly contract cost on ast_contract table
We have contract which are 4 - 5 years and we would like to capture cost value per year for these contracts.ServiceNow OOB provides fields such as monthly cost and yearly cost but it auto populates these field values based on payment schedule field :...
Freeze Periods
As a NOC Engineer, I want an error message to appear when a Change Request's planned start and end dates fall within an active freeze period, so that changes conflicting with freeze windows cannot be created or scheduled. How to create a freeze peri...
Publisher Okta SaaS Overview and compliance information
Hello All,We are currently reviewing whether Okta compliance data can be displayed within ServiceNow Workspace. Specifically, we would like to know if ServiceNow supports the population of SSO-related data and compliance information for Okta products...
Branding colour
How to set branding colour to the servicenow instance based on these blob:https://zayogroup.atlassian.net/6fe0a9bf-3ce5-4978-b3e4-a3640d056277#media-blob-url=true&id=ebea0490-381e-4bf8-8b5d-b79b1dcc5da6&collection=&contextId=210733&mimeType=imag...
SAM Pro reconciliation not bringing in new entitlement.
We are running Yokohama with SAM Pro. I have a publisher with two software models. I retired the older entitlements and added the new entitlement tied to a renewed contract. The old entitlement disappeared from the workspace, and the new entitleme...
Advice around how to manage TLS which is a protocol standard not linked to one publisher
Hi We recently turned on implemented SAM Pro/ SAM enterprise, so are cleaning up our software models so that publishers and products are correctly populated to benefit from the Service Now content library; but we have come across an entry that we ar...
Resolved! Possibility to customize the Project Workspace RIDAC to show the RIDAC records from sub-projects
Hi Community, What are the possibilities to customize the RIDAC page on project workspace? Currently it shows the RIDAC records created on project, but we have project and sub-project structure and we want to see the RIDAC records from the sub-projec...
Alternatives for Tracking Adobe SaaS Usage in SAM Pro
Adobe has confirmed that usage data for Adobe SaaS products is not available through the standard SAM Pro integration. What alternatives does ServiceNow recommend for collecting and recording usage information in SAM Pro for Adobe SaaS products? Ar...
Resolved! How to only reconcile software on Installed devices
HiI've had a look on the forums and found a few posts but these do not align with what i'm attempting to achieve so wondered if anyone else had come across similar issues.Across our desktop estate we have a number of devices in various states includi...
Evaluate Removal Candidates option not visible for SAM OOB Agentic Workflow
Hello Community, We are attempting to execute the out‑of‑the‑box Software Asset Management AI Agentic workflow, as described in the ServiceNow documentation titled “Evaluate software removal candidate Agentic workflow.”According to the documentation,...
Help Summarizing the SAM Scheduled Job 'SAM - Calculate Concurrent Consumption Citrix CAL Records'
I'm working on documenting all the SAM Pro Scheduled Jobs and plan to post to the SAM Community after it's completed. Would a fellow SAM Admin help me summarize this scheduled job "SAM - Calculate Concurrent Consumption Citrix CAL Records"
How to automate multiple models error while entitlement upload ?
Client has two companies , suppose both are using same software for example Visio online plan 1 so I want to show the consumption company specific so what i did is i duplicated the software model for visio plan 1 and on one model kept a short descrip...
Internally created Software Lifecycle type
I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins. How do I ensure the software model associates to the Internal Software Lifecycle ...
