Resolved! 'Ignore installs' field in the Software product form - Software Asset management Pro
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Forum Posts
Removed software still appears to require reconciliation.
We are using ServiceNow Discovery and SAM Pro. I have some software that was de-installed from LINUX OS systems about 1 month ago. Since then discovery has run multiple times, reconciliation has run multiple times and this software package continue...
SAM PRO Publisher Pack updates?
How do the installed SAM publisher packs get updated with new publisher entitlements or license metrics? Is this done only on new SNOW release schedules? This is not kept current and evergreen?
Resolved! mapping of choices to the OOTB field
Hi , I have a custom field called u_category with the custom choices, and I want to map that field choices on another instance to the OOTB field called category with its custom choices .. same with sub_category as wellhow to do it ?can anyone please...
Import multiple User Allocations from an Excel file
I opened the Entitlement Import template and see this. I want to ask where I could find the Update Template. I'm trying to upload multiple User Allocations (to User Allocations table), not entitlement. Thank you!
Resolved! incorrect SAM Pro Content Library entries
I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open...
does all the publisher packs (6) will be activated and installed along the SAM pro plugin ?
We are implementing SAM for a customer for only two publisher Microsoft and Adobe , I need to install SAM pro plugin , My query is if I install SAM pro plugin , does all the publisher packs (6) will be activated and installed along the SAM pro plugi...
Linking SaaS License Management to Entitlement Records
Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...
Normalization Conundrum in Large SN environment. 10K+ tables.
Hi everyone, I’m working through some challenges around **normalization and mapping** in a large ServiceNow environment, and I’d really appreciate some guidance on where to begin. Here’s the scenario: Multiple CIs are linked to multiple contract...
Resolved! Running Jobs as a SAM Admin
Hi all,How do SAM Admins run jobs? We are working on direct integrations which the SAM Admin has the ability to configure in the tool, but you need developer access to run a job. As a SAM Admin, I can see the jobs results but not run.For Instance, Ad...
Why Is My Content Marked as Spam?
In this post, I'm going to answer that. I'm also going to outline steps you can take to avoid that issue -- and to make things go much more smoothly for all of us.Since the SAP Community platform has moved into its new home, our team has received ple...
SAM Health Checks - How to turn off one or more checks?
We are in the process of "operationalizing" our use of SAM Health (tasking for findings, reporting on health to leaders/stakeholders, etc.). There are some SAM Health Checks which are not relevant for us and we'd like to turn them off. For example:...
M365 integration profile throwing oAuth provider empty
I have created a M365 saas integration profile , It was running fine one month back , but now when I am trying to check the connection its throwing error like this , what does this error means ? is the client secret value got expired ?
Best Practice for Migrating Software Entitlements to Production in SAM Pro
We are defining a standardized process for software entitlement creation and migration in SAM Pro. Currently, there are two ways to create entitlements:Bulk import using Excel template (validated in sub-PROD, then run in PROD)Manual creation in Softw...
Installation table not showing Normalized Product & Normalized Publisher
Hi all, In the installation table, we only see Normalized Product & Normalized Publisher for Licensable products. For Non-licensable & Child products these columns remain blank while the Discovery Models have been normalized.Is that 'as designed'? It...
