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Entitlement Creation in SAM Pro

I'm curious on how everyone creates their software entitlements in SAM Pro.  I know there are the OOB methods, Manual, Wizard, and Bulk upload via spreadsheet.  But how are others integration with other modules or custom tables to auto generate entit...

Goody6 by Tera Contributor
  • 672 Views
  • 2 replies
  • 0 helpfuls

BAU for CMDB, SAM & HAM based on OOTB Capabilities

Hi All,My customer has requested a guide for the operations team to proactively monitor and maintain a healthy ITOM and ITAM environment. The guide will include daily, weekly, monthly, quarterly, and yearly activities.I am preparing a BAU (Business a...

Resolved! license required field is showing zero ?

I am facing the scenario of license required field is showing zero. but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.Add Products

Software Asset Management - SAM - Serials and Asset Tags ?

Hi AllComing from a predominate HAM Background I fully get the Serial and Asset Tag requirement for a Physical device but I was baffled to see that the Serial and Asset Fields appear in the SW Entitlement form (we are implementing SAM) and are mandat...

ian_starr by Tera Contributor
  • 957 Views
  • 5 replies
  • 3 helpfuls

What table stores "Unpinned publishers"?

Hello, I understand that table [samp_pinned_user_publisher] stores "Pinned publishers" in Software Asset Workspace from the blog below.https://www.servicenow.com/community/sam-blog/list-of-servicenow-sam-tables/ba-p/2283573However, I cannot find what...

Unpinned publishers.png
Kody by Tera Expert
  • 466 Views
  • 6 replies
  • 5 helpfuls

what will happen if we uninstall the software on our own

suppose a software is assigned to user , and the user uninstalls it manually   will the software will be still present in his system ?will the software record will be deleted in installation table ?or even we uninstall the software until its reclaime...

Resolved! Mass/Bulk Upload User Allocations on SAM Entitlement

Is there a method outside of asking a System Administrator where you can Mass/Bulk Upload User Allocations on a Software Entitlement. We're onboarding entitlements in our system that have user allocations with 2k+ already allocated. We do have multip...

Kyle Shanks by Tera Contributor
  • 392 Views
  • 3 replies
  • 2 helpfuls

License Entitlements

Hi, can anyone tell me what "Build" means under the "State" field of Licensing-Software Entitlements? Thanks,Cathy

pittic by Tera Contributor
  • 262 Views
  • 2 replies
  • 1 helpfuls

Sync users and groups MS-Entra and ServiceNow free PDI

Hello - I would like to sync the users and groups in my MS-Entra Azure site with my ServiceNow PDI.  I found the article Integrating with Microsoft Entra ID.  In the Before you begin section... To create a Microsoft Entra ID integration profile, requ...

JMoxy by Tera Contributor
  • 873 Views
  • 6 replies
  • 3 helpfuls

Asset Lifecycle Stage and Status for Lost Assets Process

A hypothetical situation.  An asset is in the lifecycle stage/status "Operational/In Use" or "Inventory/Available".  An audit is performed and the asset cannot be found. This will trigger an investigation to do a more thorough search and determine if...

M_A_Jones by Tera Contributor
  • 342 Views
  • 2 replies
  • 2 helpfuls

Windows Server Clustering in SAM Pro (PDI Practice)

Hi everyone,I’m currently practicing in my Personal Developer Instance (PDI) and exploring how to handle Windows Server clustering in ServiceNow SAM Pro.If anyone has already worked on clustering for Windows Server, could you please share the steps o...

SherazA by Tera Contributor
  • 171 Views
  • 1 replies
  • 1 helpfuls
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