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Hi all! We’re currently managing Middleware records in our CMDB either manually or via SGC-imports.However, we’re trying to better understand where exactly Middleware-related data is stored in ServiceNow. Some posts suggest they go under Application ...
Hi!I'm looking for the best practices to manage efficiently "License Key" in SAM Pro between the Entitlement field "license_key" (alm_license table) and the field "license_key" in the dedicated table "samp_sw_license_key".Any available advise for thi...
Hi, Did anyone did custom saas integration in servcienow? We are trying to do for one of the SaaS publisher with Basic Auth with API keys. In documentation it says to choose Basic AUth with API in Configuration template but i dont see this option in...
Hi All,We are planning to activate Software Asset Management Foundation (SAMF) in our instance.Currently, we have Tanium Asset integrated, which populates software data into:cmdb_ci_spkg (software package)cmdb_software_instance (software installs on ...
Like the head, I would like know the difference between Community VS Forum VS customer portal.Text doesn't have any explanation about it and I feel confused. Could somebody help me about this question?Thank you.
I am migrating licenses from a legacy ITANM system to ServiceNow SAM Pro. I have mentioned the definition of each status in legacy ITAM system and I am thinking of the most relevant and corresponding ServiceNow SAM Pro status.I am also thinking of th...
Hi, I'm wondering if the Software Asset Management Fundamentals (On Demand) course is currently free, and if all On-Demand courses on Now Learning are free now?
We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:5% reduction in software spend not centrally managed*Since this metric is indicating spend data not...
Hello Team!Are there any guides created already or available related to best practices for migrations from Flexera FlexNet Manager, Flexera One or Snow Software into ServiceNow? Key notes, highlights, lessons learned on things to keep in mind during ...
Hi Team, I have 22 entitlment of Adobe incopy cc edition 4 and we have Adobe integration from where we can see 22 user subscriber list, however these are tied to Incopy CC Pro model by integration, when i open this model we can see 22 unlicensed subc...
My group is in the walk phase of the path to value for SAM Pro. We've begun focusing on the value opportunities KPIs provided to us. 2 of them are around Audit.80% reduction in average time to plan, respond, and execute per Audit41% reduction in soft...
Which of the follow 8 KPIs are most feasible to reproduce as ServiceNow reports and dashboards using only out of the box ServiceNow capabilities including SAM Pro? (I have 3 weeks and need to prioritize the top 3) Bonus points if you can link to inst...
We are in the SAM Pro Path to Value (Walk) phase primarily. 1 of the KPIs recommended to act on to produce SAM Pro value opportunity was the following:25% reduction in number of material breaches due to software What processes, data, steps would be r...
What processes, workflows, data, best practices can be implemented that supports:1. Tracking New Hires2. Tracking New Hire Software Requests3. Tracking New hires missing critical software on day oneThen resulting in activities to achieve this propose...
Hi all, Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not display...
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