Hello community,I was assigned a task of integrating zoho crm and atlassian platform with servicenow's software asset management and manage the licenses of that platform. So can anyone guide me how to achieve this. I already have SAM pro plugin as we...
Hi all , In sam pro i was created direct integration profile with microsoft m365. there were 3 scheduled jobs activated after enabling this integration. but 1 scheduled job was failing. The scheduled job name was " SAM- import M365 user subscription...
Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...
When you access the Microsoft or Adobe portals, it's possible to see how many licenses are being consumed out of the number of licenses available, for example 10 out of 15. For our SAMPro implementation, we have integrations for MS and Adobe but we a...
Looking for SAM documentation of what can and cannot be done in SNOW OOB
1)How to link product model with existing catalog item. 2)what if we don't have product model w.r.t catalog item. is that need to make custom?
Does anyone know where I can find docs or video tutorials on how to create a policy and definitions for automatically upgrading already-installed acc-f agents across your enterprise's servers (Windows & Linux) and desktops (Windows and MacOS). We ha...
Hi Team, How the OOB SAM configuration for SAP ariba stores GL code information. I heard that GL code is a combination of few attributes and there will be a default code for each user and it can change based on the variance of those attributes which ...
Hi, We're looking to streamline our software request process. Currently, we have multiple catalog items for different software. We'd like to combine these into one central item. The goal is to then leverage the Source Request feature in Procurement f...
Within my company, we have a lot of Autodesk users.Unfortunately, there is no (standard) integration between Autodesk and ServiceNow, so we have to work with exports and imports. We have users that use some of the Autodesk products very often. They h...
Hi, we are enabling the SAAS Connector and bounding it the Entra ID environment. According to the description found here: Integrating with Azure AD . Because of the Delegated permission on the Graph API of "AuditLog.Read.All" the connector is able to...
Hi, As we know Procurement model under SAM Pro/HAM Pro, if somebody outside SAM/HAM wants to work on Source request catalog task, giving them procurement_user role charges customer for SAM/HAM license or will it be charged as different license? Thank...
Fairly new SAM Pro user here. I am looking for confirmation. Can a maintenance only purchase be assigned to a sw model that has no original software purchase linked?
Hi all, I'm trying to create a report that shows all CI in the class 'computer' which do not have running software assigned. The aim is to identify the shortfall in terms of software discovery so I can isolate and address them. So far I have tried ...
Hello All,Thanks for looking into my ask,we want to leverage mecm spoke to discover on Prem software installs aswell to get hybrid mobile device installs through intune. Help needed on how to use and configure mecm to discover on Prem software what w...
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