SAM Pro: Remediation Options not showing in License Workbench

[LFS]

Hello Team,

We have uploaded several entitlements into SAM Pro and would like to make good use of the License Workbench capabilities. We can see several Software Model Results and many Unlicensed Installs out of these, but we don't have any Remediation Options showing up for any of the products we have been working with. What can we be missing here?

Thanks so much in advance!

[Angie Lee]

Hi,

Do you have entitlements for those software model? You do not see remediation option if there is no entitlement available.

[Brigham]

Is that true? Seems like a logic flaw on ServiceNow's part if true. Even without an Entitlement, if I have unlicensed installs why would I not get or want a Remediation option to Remove Unallocated Installs for example?

[MirthaQ]

Hi Brigham, 

I guess that the logic for not presenting Remediation if you don't have entitlements, it's because you have two options: to purchase or to remove licenses. Still, I would like to see the remediation option to provide how many rights I will need to purchase, SAM Pro could do the calculation for servers where the cores are involved in the count, the information is in the CI.

Regards, 

MQ

[LFS]

Hi Angie!

Yes, we have entitlements for those software models.

Thanks!

[Lithesh]

@LFS , Any update on this?