SAM Process Guide - Tokyo

[D_ Gray]

Hello - In the various iterations of the Software Asset Management Process Guide (Utah, Tokyo, etc.), what do the dotted lines in the process diagrams indicate?

Thanks,

Derek

[Karan Chhabra6]

Hi @D_ Gray ,

The dotted lines indicates that thers's an already exisiting automation for that process which runs under the hood.

If my answer has helped with your question, please mark this as helpful and accepted solution

Thanks!!

[D_ Gray]

Excellent, thanks Karan.  I see they also use the dotted lines in the SAM High Level Process Architecture Overview.  If anyone in ServiceNow is looking at these posts, I would ask/recommend to them that a legend be added to the process docs and other artifacts for things like this.

[Karan Chhabra6 · Accepted solution]

@D_ Gray  - that's a great feedback.

If my answer helped with your question, please mark it as accepted solution.

Thanks!