SAM- Publisher shows as unpublished even after having required entitlements.

supriya pratapa
Tera Guru

 software asset workspace -> under License Usage -> Publisher shows as unpublished.

8 REPLIES 8

supriya pratapa
Tera Guru

All of the entitlements are in Use and post reconciliation, the publisher still shows as unpublished.

Tanushree Maiti
Tera Patron

Hi @supriya pratapa 

 

Software entitlement needs to publish.

Refer : Missing publisher in Software Asset Management workspace 

 

Missing Publisher in reconciliation 

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Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

Hi @Tanushree Maiti 

As said earlier, the entitlements are published and are in use state.

KHKSriram
Tera Contributor

Hi @supriya pratapa ,
I presume that the system property "com.snc.samp.manage.published.products" is set to true.
And the publisher has at least one product under published product in workspace> license operations > SAM Implementation > published products.
is that correct?
Regards!