SAM- Publisher shows as unpublished even after having required entitlements.
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05-22-2026 03:18 AM
software asset workspace -> under License Usage -> Publisher shows as unpublished.
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05-22-2026 03:19 AM
All of the entitlements are in Use and post reconciliation, the publisher still shows as unpublished.
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05-22-2026 04:20 AM
Software entitlement needs to publish.
Refer : Missing publisher in Software Asset Management workspace
Missing Publisher in reconciliation
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-25-2026 06:28 AM
As said earlier, the entitlements are published and are in use state.
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05-27-2026 02:43 AM
Hi @supriya pratapa ,
I presume that the system property "com.snc.samp.manage.published.products" is set to true.
And the publisher has at least one product under published product in workspace> license operations > SAM Implementation > published products.
is that correct?
Regards!
