SAM Reconciliation for Adobe Products

[shloke04]

Hi,

Would like to get some advice from fellow experts here on how to deal with Adobe non compliance issues we are seeing on our platform

Scenario: 

1. We have user subscription based license model available for Adobe as a publisher.

2. We have uploaded the entitlement for the same within the platform for both All applications and single applications.

3. Direct profile integrations are in place to import software subscriptions data for different products for Adobe.

4. We are also getting software installs for many of these products from multiple discovery sources and those data are getting pushed to Software Installation table which is expected.

Issue:

1. When Reconciliation runs the products are showing as Non Compliant due to unlicensed installs being present.

We do not have per device license, is there a way within the platform we can make use of user subscription entitlement license to deal with both device and user subscription scenario?

Or if there is an another alternative way to deal with this , please let me know your thoughts.

Regards,

Shloke

[shloke04]

Hi Experts,

Thoughts on the above issue?

Is there a way we can restrict software installation record not being counted when Reconciliation runs and only Software subscription data should be taken into the calculations compared against the available entitlements?

Tagging few known experts in this forum to get some insights - @Daniel Slocum @Scott Halverso1 @Alex Panzarella @dreinhardt @Rohit Lobo @akash_mehta @Evan Orgel @CMDB Whisperer @cody_wolf @Alikutty A 

[snow_impl_user]

Check if you can control this by setting up a consumption rule. 

[shloke04]

Hi @snow_impl_user,

Thanks for your response. Unfortunately suggestion did not worked.

Creating a consumption rule is tied to Software subscription data and not with Software Installation data.

I am looking how can we exclude Software installation data from not getting counted in Reconciliation results, since we do not have any per device license.

[Alikutty A]

I had come across similar scenario before but not remembering what action we took.

You can try setting up install condition of the software model to exclude them but not sure if there is a better option that this.

[shloke04]

@Alikutty A  - Tried install condition approach at the very start itself, but that didn't worked for us.

Problem is we just have per user based subscription license (single app and All App license model for adobe), so it really do not matter on how many devices the software is installed on and that's the reason we are thinking to exclude as current install are getting counted and is affecting ELP.

Thoughts?