SAM Rollback - Advice for Restart of Application (Cleanup)

MateoBilandzija
Tera Expert

yesterday - last edited yesterday

Hi Community,

We have a new customer who would like to restart fresh with the SAM Pro Module. Is there any way to completely remove all data from the SAM tables?

I realize this might sound like a simple request, but it could be a really valuable use case—for example, when dealing with poor implementations and needing to start over.

How do you usually approach this? Do you use a specific data management strategy? I’ve noticed there are several tables that can’t be fully cleared out, which makes it tricky.

 

Thanks in advance for your insights

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dreinhardt
Tera Sage

11m ago

Hi,

the best way would be to clean all workspace lists under "license operations" (as they really belonging to SAMP) to ensure to get rid of all old SAM stuff. List of all tables - List of ServiceNow SAM Tables - ServiceNow Community

 

For discovery models, please remove all software installation records first and trigger later the scheduled job to remove discovery models without a linked sw install.

 

Did you already reach out to ServiceNow customer support, maybe they've a Solution or script in place, give it a try.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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