SAM Value Opportunity KPIs around Audit

[TylerJensen]

My group is in the walk phase of the path to value for SAM Pro. We've begun focusing on the value opportunities KPIs provided to us. 2 of them are around Audit.

80% reduction in average time to plan, respond, and execute per Audit

41% reduction in software audits resulting in financial Settlements

What workflows, data, process, or recommendations are there around these 2 provided KPIs on how to baseline and achieve the targeted results using only ServiceNow OOTB features/capabilities?

[Mark Manders]

What audits? How do you think you can reduce the planning of an audit with 80% by using SAM? We don't know your organization. We don't know how things are done. If it's already optimal, how do you ever reduce the time?