SAM Zoom integration scheduled job error "Cannot read property "message" from undefined"

[User523129]

I have created a Zoom integration profile & I see it runs 2 daily scheduled jobs. One to download events & the other to download subscriptions. I noticed the download subscriptions job fails every time with a "Cannot read property "message" from undefined" error. Would anyone happen to know what this means? i don't know where to begin to look. It does have an OAuth token & is pulling in the user subscriptions but some of these users "Last activity" is empty.

[Churchie73]

I am seeing the same thing.
I suspect there is an empty field or data type mismatch that the script can not process.
If I find out more I will reply back.

[User523129]

Please do! I still haven't been able to figure it out.

[Churchie73]

I have a workaround for this that is allowing the job to finish in our instances.
Basically for us there was a job that was not completing when what i suspect was a problem user record in the Zoom portal.
In a script include named "SAMSaasZoomIntegration", the function 

_insertWebinarSubscriptions was not completing on one of the calls in the for loop for userId in subscriptionMap.
The workaround for me was to put the code in a try catch. 
There are other functions that get called in this script include. For example, _insertSubscriptions.
I plan to put these functions that are running loops of executions into try catch blocks where they aren't already.

Note this article [KB0959651] from ServiceNow where they call this out it a vague round about way.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959651


See my updated problem function below for an example:

_insertWebinarSubscriptions: function(apiClient) {

var subscriptionMap = this._getZoomSubscriptions(this.profileGr.getUniqueValue());

if (gs.nil(subscriptionMap)) {

return;

}

try {

for (var userId in subscriptionMap) {

var userSettingResponse = this._getUserSetting(apiClient, userId);

var isWebinarEnabled = userSettingResponse.feature.hasOwnProperty('webinar') ? userSettingResponse.feature.webinar : null;

if (isWebinarEnabled) {

var licenseType = 'WEBINAR';

if (Object.prototype.hasOwnProperty.call(this.PPN_MAP, licenseType)) {

this.SAMSaasSubscriptionUtils.createSubscriptionRecord(

subscriptionMap[userId].upn,

this.PPN_MAP[licenseType],

this.profileGr.getUniqueValue(),

userId,

subscriptionMap[userId].externalCreated, {}, {

updateLastActivityOnSoftwareModelChange: true,

excludeSubscriptionIdentifierFilter: true,

nonSLCMultipleProducts: true,

}

);

}

}

this.SAMSaasSubscriptionUtils.updateNumberOfUnrecognizedSubscription();

}

} catch (e) {

gs.info('Zoom catch error in _insertWebinarSubscriptions');

}

}

[User523129]

Thank you! I tried this and the scheduled job was completed but it also deleted the zoom webinar software model & all the users it had discovered under that model. Did you experience this?