SAM Zoom integration scheduled job error "Cannot read property "message" from undefined"
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‎01-19-2024 09:19 AM
I have created a Zoom integration profile & I see it runs 2 daily scheduled jobs. One to download events & the other to download subscriptions. I noticed the download subscriptions job fails every time with a "Cannot read property "message" from undefined" error. Would anyone happen to know what this means? i don't know where to begin to look. It does have an OAuth token & is pulling in the user subscriptions but some of these users "Last activity" is empty.
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error
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SAM
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Scheduled job
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Zoom
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‎02-13-2024 12:23 PM
I am seeing the same thing.
I suspect there is an empty field or data type mismatch that the script can not process.
If I find out more I will reply back.
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‎02-21-2024 10:52 AM
Please do! I still haven't been able to figure it out.
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‎03-28-2024 10:40 AM
I have a workaround for this that is allowing the job to finish in our instances.
Basically for us there was a job that was not completing when what i suspect was a problem user record in the Zoom portal.
In a script include named "SAMSaasZoomIntegration", the function
The workaround for me was to put the code in a try catch.
There are other functions that get called in this script include. For example, _insertSubscriptions.
I plan to put these functions that are running loops of executions into try catch blocks where they aren't already.
Note this article [KB0959651] from ServiceNow where they call this out it a vague round about way.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0959651
See my updated problem function below for an example:
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‎04-12-2024 07:35 AM
Thank you! I tried this and the scheduled job was completed but it also deleted the zoom webinar software model & all the users it had discovered under that model. Did you experience this?