Hello Team,
Is there a way in ServiceNow SAM to reclaim software licenses from inactive users, specifically when an employee leaves the organization?
Currently, in the reclamation process, we can define thresholds such as reclaiming licenses if the software has not been used for 1 or 2 months. However, our requirement is different — we want the software license to be reclaimed within 1–2 days once a user becomes inactive or leaves the organization.
Could you please advise if this is achievable using out-of-the-box functionality or through customization?
