SAMP : device allocations for Oracle Named User Plus licenses

[mikereaves77541]

Esteemed Colleagues....
I've learned that a Device Allocation must be created from a Software Entitlement for each device with an Oracle Database Enterprise installed that is licensed for "Named User Plus".  However when I attempt to save the Software Entitlement after adding the Device Allocation, I get an error message: "Selected entitlement does not match your entitlement condition".

Any tips / advice would be greatly appreciated.
This is SAMP on a Washington DC instance.
I have the Oracle GLAS plugin installed & activated.
The entitlement specifies Metric Group: Oracle, Metric Type: Named User Plus

Thanks

[dreinhardt]

Hi @mikereaves77541,

did you already tried a "Client Access Record" as recommended by the SN docs?

Software Asset Management publisher pack for Oracle (servicenow.com)

Best, Dennis

[mikereaves77541]

Client Access Records are created by scheduled job: "'SAM - Sync Auto-generated Client Access With DB Server Users" when a Device Allocation has been created on the Software Entitlement (license metric: Named User Plus). 

I have created a device allocation and client access records have been created by the scheduled job.  The question pertains to creating device allocations.

[dreinhardt]

Hi @mikereaves77541,

I tested the same use case in my PDI and was able to allocate multiple devices to my entitlement (Oracle and Non-Oracel). The error message is part of the following two business rules and both rules are checking conditions for user/device allocations. 

• Verify Entitlements (Allocated)
• Verify Entitlements (Assigned)

Could it be the case, that your entitlements are linked to a special conditions which is not fulfilled by your device?

As soon I added a conditions which is not matched by the allocated devices, I can see the same error you've mentioned

Best, Dennis