SAMPro normalization verification
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09-26-2024 02:24 PM
How to ensure that the normalization feature of SAMPro is working correctly , Which table and fields should we review besides the dashboards . How can normalization results be included as part of success portal, goals kpi .
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09-27-2024 12:15 PM
Hi @craigsnowadmin2,
Generally speaking, in this case everything revolves around the normalization of the discovery models, as these are responsible for linking software models and installation data.
- Software discovery and normalization (servicenow.com)
- Enhance Your Software Asset Management with Servic... - ServiceNow Community
- Microsoft SQL Server: Inventory Discovery, Normali... - ServiceNow Community
The aim here should be to initially take care of the manufacturers/products in Scope and not get confused by the normalization dashboard, as this looks at all discovery models and their status.
From experience, this process is never complete and therefore the definition of KPI/Success Goals is more in the direction of “By the end of the month, all MSFT SQL Server Discovery Models must be 95% normalized”.
With every new inventory import, software update, etc., there will be new installation data that may not yet be normalized and require the attention of the SAM admins.
Best, Dennis
