Software Asset Management Module not showing

[Asep]

Hello, 

 I have request for my rome instance demo all plugins Software asset management and its already active.

but, under software asset management application there is no module such as licensing, reconciliation etc.

comparing rome and san diego version of SAM application, how to show up missing module even though all plugins are active? 

   

Thanks!

[Yousaf]

Hi Asep,

Description

Users cannot see 'Software Asset' module in Application Navigator

Cause

The Application menu 'Software Asset' might require users to have certain roles to be visible. If the users in question don't have any one of the roles configured on 'Software Asset' application menu, then it doesn't showup in the Application navigator

Resolution

1. Go to Filter Navigator > Application Menus
2. Search form 'Software Asset'
3. Look for the roles.
4. Go to the user that has the issue and add the role from Step 3
5. Now, the user will be able to see 'Software Asset' 

Reference : Users cannot see 'Software Asset' module in Application Navigator

Mark Correct or Helpful if it helps.

[Muhammad Khan · Accepted solution]

Hi,

Did you check in the System Definition > Modules whether those modules are active or not ?

[julianf]

Hello Asep,

I looks like in the screenshot on the left, you have the Software Asset Workspace enabled. The workspace is the new UX for SAM that was first delivered in the Rome release. Many of the functions that are included on the image on the right are now a part of the SAM Workspace.  Once the Workspace is activated, many of the menu items are made available in the Workspace, and would no longer appear in the traditional navigation menu.

Once you activate the SAM Workspace on the Rome release, you'll see that the navigation menu will look similar.

Thanks,

Julian