Software Entitlement Import functionality in SAM professional

shank1 · ‎09-27-2019

Hi,

OOB we have entitlement import feature in SAM professional. I have few questions:

1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc

2. Is this import functionality only for insert or update

3. Incase I need to import the entitlements for Oracle database, the 'Database Option' field needs to be filled up. I dont see that field in the import sheet. So whats the use of this feature where all the fields are not used.

Thanks!

Rohit Lobo · ‎09-30-2019

Shanks,

1. Entitlement import currently doesn't work off transform maps. This is a road map item.

2. Insert only. An error is reported if import encounters a duplicate record.

3. Importing entitlements for Oracle options is a potential release candidate for Orlando release in Q1 2020.

View solution in original post

lileem09 · ‎11-26-2019

Thank you very much!!! I somehow missed this feature. Excellent!!

shank1 · ‎11-26-2019

Yes, that feature infact will work for updating ANY table in servicenow.

Ashutosh Munot1 · ‎01-02-2020

Close this thread if you got your answer. Thanks

Ashutosh

rbs77 · ‎03-24-2020

Hello!

I am getting the following error when I try and use the SAM SWE feature...any thoughts as to why? It looks like it does not like the Excel file format though I used the Template provided. Thank you!

lileem09 · ‎03-24-2020

It's reading like you changed the headers. Did you make any changes to the template itself - aside from populating data?