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Software Entitlement Import functionality in SAM professional

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shank1
Tera Expert

‎09-27-2019 04:22 AM

Hi,

OOB we have entitlement import feature in SAM professional. I have few questions:

1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc

2. Is this import functionality only for insert or update

3. Incase I need to import the entitlements for Oracle database, the 'Database Option' field needs to be filled up. I dont see that field in the import sheet. So whats the use of this feature where all the fields are not used.

Thanks!

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Rohit Lobo
ServiceNow Employee
ServiceNow Employee

‎09-30-2019 05:02 PM

Shanks,

1. Entitlement import currently doesn't work off transform maps. This is a road map item.

2. Insert only. An error is reported if import encounters a duplicate record.

3. Importing entitlements for Oracle options is a potential release candidate for Orlando release in Q1 2020.

 

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rbs77
Tera Contributor
In response to lileem09

‎03-24-2020 03:00 PM

Hi,

No. In fact I used the Template names though it says to change them to your configured labels or if you add a custom field.

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