Software uninstallation (Software Asset Management)

[Suggy]

We are using an in-house product to install software on laptops/desktops. The same data is used to populate 'Software Installation' table in ServiceNow.

Now coming to software uninstallation, end users themselves uninstall the software whenever they want or the desktop agents will uninstall based on a request.

The in-house product does not have uninstall capability and it cannot track uninstalled products.

In this case, what is the best way to calculate reconciliation (because now all the entries are there in the Software installation table, and some software is uninstalled)

[Suggy]

@alexrozov Thank you so much for those details.

Also are you sure that any record marked as false for the field "active install", it will not be considered for Reconciliation. (where can I find the details for this)

[alexrozov · Accepted solution]

Not 100% sure but almost positive.

I'm actaully using the SAM foundation plugin that is part of ITSM and not SAM pro.

But based on some tests I have done it looks like active_install=false are not counted.

It should not be too difficult to test it and worst case if you see it does not work you have 2 options:

1. Delete the record and not use the active_install

2. add a software install condition on your software models (but then you need to remember to add it for all relevant software models)

[Suggy]

Yes I will do that. Thank you very much for all the pointers 🙂

[Runjay Patel]

Software Asset Management (SAM - Pro)

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

• SAM Offers / Challenges
• Deep Understanding about SAM Terminology
• IT Assets & Configuration Items
• IT And Software Asset Lifecycle
• SAM Optimization Checklist
• Plugins For Software Asset Management
• Software Entitlement
  • Software Entitlement Import
  • Benefits of using software entitlements
  • To download to entitlement import template
  • Entitlement Import Process
  • Entitlement Import Errors
  • Entitlement Review and Clear Errors
• Software Asset Management (SAM) Lab
  • Play with SAM Roles
  • Upload Software Model/ Product Catalog
  • Various way to do Normalization
  • Creating a Custom Products
  • Reconciliation
  • Understand Entitlement Metrics
  • Software Usage
  • Reclamation

[Runjay Patel]

Software Asset Management (SAM - Pro)

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

• SAM Offers / Challenges
• Deep Understanding about SAM Terminology
• IT Assets & Configuration Items
• IT And Software Asset Lifecycle
• SAM Optimization Checklist
• Plugins For Software Asset Management
• Software Entitlement
  • Software Entitlement Import
  • Benefits of using software entitlements
  • To download to entitlement import template
  • Entitlement Import Process
  • Entitlement Import Errors
  • Entitlement Review and Clear Errors
• Software Asset Management (SAM) Lab
  • Play with SAM Roles
  • Upload Software Model/ Product Catalog
  • Various way to do Normalization
  • Creating a Custom Products
  • Reconciliation
  • Understand Entitlement Metrics
  • Software Usage
  • Reclamation