Steps to Implement SAM in my instance?

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sailesh1
Tera Contributor

‎11-03-2018 03:12 AM

Hi All,

I'm new to Asset Management. We have a requirement to implement SAM in our client instance.

Can anyone please share me the steps or procedure how to start this?

Your help is greatly beneficial.

Thanks

Sailesh

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎11-05-2018 01:45 PM

Hello Sailesh,

If you are new to Asset Management I'd strongly suggest you take the Software Asset Management Foundations course available from ServiceNow Education Services.  The course will give you a solid foundation from which to begin building your SAM Practice. 

I appreciate the legwork Anubhav did to find a video for you on YouTube.  It reflects greatly on his desire to help the greater community of ServiceNow users.  However, the video covers the legacy ITSM SAM plugin and does not accurately reflect deployment of SAM Professional.

Deployment of SAM Professional under most circumstances shouldn't be undertaken alone.  It is a product best deployed by a certified consultant.  If you need a list of ServiceNow Partners who can assist you, the Find a Partner link on https://www.servicenow.com/partners.html is the best place to start.  You can also ask your ServiceNow Account Representative for assistance. 

While every project is different with a few commonalities, the primary effort you need to undertake to make your deployment successful is the collection of Software Entitlement purchase data.  While you are taking the training course and exploring Partner options to assist you, you should begin an internal investigation with your Procurement team to identify all of the licenses you've previously purchased as those will need to be entered into ServiceNow.  This, by far, is the longest effort for most organizations.  Getting a headstart before you build a project plan and commit to a timeline will instrumental in your success.

Daniel

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sailesh1
Tera Contributor
In response to Daniel Slocum

‎11-22-2018 06:26 AM

Thanks Daniel

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Runjay Patel
Giga Sage

‎12-15-2020 04:27 AM

Software Asset Management (SAM - Pro)

 

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

  • SAM Offers / Challenges
  • Deep Understanding about SAM Terminology
  • IT Assets & Configuration Items
  • IT And Software Asset Lifecycle
  • SAM Optimization Checklist
  • Plugins For Software Asset Management
  • Software Entitlement
    • Software Entitlement Import
    • Benefits of using software entitlements
    • To download to entitlement import template
    • Entitlement Import Process
    • Entitlement Import Errors
    • Entitlement Review and Clear Errors
  • Software Asset Management (SAM) Lab
    • Play with SAM Roles
    • Upload Software Model/ Product Catalog
    • Various way to do Normalization
    • Creating a Custom Products
    • Reconciliation
    • Understand Entitlement Metrics
    • Software Usage
    • Reclamation
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