Software Asset Management Foundation questions

sutot
Tera Contributor

Dears,

We just activated the SAM Foundation plugin in dev and prod instances and the new application (Software Asset) has been created (see attach).

Now I have 2 questions:

1. I'm trying to follow this doc, but I cannot find the com.snc.sams plugin (or even com.snc.software_asset_management plugin). Is this correct?

2. Discovery is included in SAM Foundation plugin? Or is included only in SAM Premium plugin? Or is not included in both SAM plugins (Foundation and Premium)? Docs are not really clear about this..

Regards,

Sutot

1 ACCEPTED SOLUTION

mikewhalley
ServiceNow Employee
ServiceNow Employee

Sutot,

 

1. I'm confused by this question. The com.snc.sams plugin IS the SAM Foundation module (which, based on the screenshot, you have already activated), so I'm not sure what you are trying to achieve.

2. It depends what discovery system you are referring to. For SAM Foundation, I would recommend activating the OOTB SCCM integration plugin. Note that you will have to modify the import script to look for com.snc.sams, not com.snc.samp. SN-Discovery is licensed via a separate SKU but you would only really need this if you have datacenter software asset management requirements, which I am assuming you don't, because datacenter licensing use cases are not enabled by SAM Foundation.

Regards,

Mike.

 

View solution in original post

4 REPLIES 4

Brad Tilton
ServiceNow Employee
ServiceNow Employee

Which step are you trying to complete?

For the discovery issue, I would check with your sales rep.

mikewhalley
ServiceNow Employee
ServiceNow Employee

Sutot,

 

1. I'm confused by this question. The com.snc.sams plugin IS the SAM Foundation module (which, based on the screenshot, you have already activated), so I'm not sure what you are trying to achieve.

2. It depends what discovery system you are referring to. For SAM Foundation, I would recommend activating the OOTB SCCM integration plugin. Note that you will have to modify the import script to look for com.snc.sams, not com.snc.samp. SN-Discovery is licensed via a separate SKU but you would only really need this if you have datacenter software asset management requirements, which I am assuming you don't, because datacenter licensing use cases are not enabled by SAM Foundation.

Regards,

Mike.

 

Hi Mike,

Thank you for your answer.

1. my question was: the SAM Foundation module should be active, but in the plugin list I cannot find com.snc.sams (attach below). Is it a normal behaviour?

find_real_file.png

 

2. ok!

 

Regards,

Sutot

Runjay Patel
Giga Sage

Software Asset Management (SAM - Pro)

 

Check out this video, it will clear all your doubts and help you to understand Software Asset Management (SAM - Pro) in details.

Link: https://www.youtube.com/playlist?list=PLIGcZxQaeEoh0bObsaDpMeYk2N2QXAtBK

It will help you resolve below queries:

  • SAM Offers / Challenges
  • Deep Understanding about SAM Terminology
  • IT Assets & Configuration Items
  • IT And Software Asset Lifecycle
  • SAM Optimization Checklist
  • Plugins For Software Asset Management
  • Software Entitlement
    • Software Entitlement Import
    • Benefits of using software entitlements
    • To download to entitlement import template
    • Entitlement Import Process
    • Entitlement Import Errors
    • Entitlement Review and Clear Errors
  • Software Asset Management (SAM) Lab
    • Play with SAM Roles
    • Upload Software Model/ Product Catalog
    • Various way to do Normalization
    • Creating a Custom Products
    • Reconciliation
    • Understand Entitlement Metrics
    • Software Usage
    • Reclamation