Tracking purchase orders from another system.

[Katie Meadows]

My organization started using SN last fall. We currently use ITSM and a small piece of ITAM. I'm trying to implement more of the Asset functionality. I need suggestions on how to handle procurement when POs are created and tracked in a different system.

Current process:

• Customer requests hardware thru the Service Catalog
• I create a quote with the vendor and create a SN SCTASK to Finance with quote and cost center
• Finance enters purchase information into 3rd party system and submits PO request to purchasing
• Purchasing submits PO back to Finance within 3rd party system
• Finance completes the purchase and adds PO and purchase info to ServiceNow ticket and closes their SCTASK
• Once hardware arrives tracking is done in 3rd party software until it reaches my department
• Asset team logs all hardware received in Excel spreadsheet (don't get me started) then copies information into Work Notes of SN request ticket
• Remaining work is tracked in SN

I've thought about using the PO functionality in SN and entering our 3rd party PO numbers. I don't know if this will cause more problems than solve though.

Thank you,

Katie

[dgros]

Hello, I know this post was quite a while ago but our organization is almost identical and we are having the same issue. We are looking for a way to Receive items in Service Now and have that notify Lawson. I don't believe a full Lawson integration is an option at this time, so would love to hear how/if y'all found a solution for this