True-Up Cost is not populating in Software Asset Workspace

[KajolM]

Hi experts,

I've entered a cost in the software model and the software entitlement. Also,  Software Model (and linked entitlements) where I have assigned a cost are mapped to the correct Software Discovery Model as well, still True-up cost is coming as $0 in software asset workspace. 

Can you please help me out what could be missing? And does 'Run Reconciliation' button related to True-up cost? 

Regards,

Kajol

[Community Alums · Accepted solution]

Hello,

Do you have any unlicensed install  present for that any particular software model in your instance which has an active entitlement present also with cost details, if yes then only the true up cost value will be visible. If you don have any unlicensed install then true up cost will zero.

Thanks!

[Community Alums · Accepted solution]

Hello @KajolM ,

If you are having unlicensed install or subscription & you have correctly configured the entitlement(license type = subscription & license metric = user subscription if user based for SAAS product) record then in that case true up cost report should have some value if not then you need recheck again if you are missing something.

Thanks!