Cisco Webex Integration

[shivani42]

Hello All,

I am trying to integrate the ServiceNow Instance to cisco webex. In my case, Webex has two different environment. 

1) Fedramp - There is the additional security and encryption for FedRAMP and is designed for those NIST/CUI users (which are U.S.  citizens) that are working on ITAR related material, especially when handling items for the government.

2) Normal Webex 

I am trying to create an integration using the below documentation. I got know that this integration is going to import the user details using the webex API. The webex team has created a two app (Teams& meeting) in both the environment (Normal & Fedramp webex). They have shared the client ID and secret with me. I tried to set up the integration bit every time it is importing the data from normal webex environment. The Fedramp user data is not coming.

I compared the data normal webex user detail is fine. But ServiceNow is not importing the Fedramp data. 

Background -

I set up the two different integrations using the client id and secret of both the environment (Normal & Fedramp). I checked the flow as well. It is using the Fedramp credentials also but still not able to connect with it. The User credential which I used to get the oauth token for both the profile has admin access in both the environment.

Integrating with Cisco Webex (servicenow.com)

Anyone has any idea??

Thanks,

Shivani

[dreinhardt]

Hi @shivani42,

So we can assume that both profiles are fully set up and that a corresponding oAuth token could be obtained for both during the integration, right? I'm asking because it seems that you're only using one account to set up the oAuth. Did you also use different API endpoints for the “Create Connection and Credential form” mentioned above, since the URLs will certainly be different, right?

Can the WebEx admin check the logins of the different accounts/apps and confirm that logging in to the API works for each WebEx? Have you already checked the execution logs of the individual flows? These also provide helpful information for each connection established via the spoke, e.g. about HTTP errors, etc.

Best, Dennis

[shivani42]

Hello Dennis,

The Fedramp is also using the generic URL https://webexapis.com. This URL is auto populated when i created the connection in Webex Spoke. I checked the credential on the flow as well. It is using the Fedramp Ouath profile which i set up with Fedramp client ID and secret. But still it is not getting connected to Fedramp. If i put the different endpoint which fedramp URL. On the Ouath profile, it is still using the authorization URL as https://webexapis.com/v1/authorize (generic one).

Regards,

Shivani