Two instances of Copilot are displayed in the License Workbench

RPhaltane
Tera Contributor

4 hours ago

Hi All,

 

After performing reconciliation for Microsoft Publisher in the License Workbench, we noticed that two Copilot instances are appearing in ServiceNow. Currently, we have Microsoft 365 Copilot licenses procured, and the corresponding user subscription data is flowing correctly and being calculated as expected. In addition, we also have Copilot Studio licenses. A screenshot has been attached for reference.

Screenshot 2025-12-18 204714.png

At this stage, we are unsure why Copilot is being displayed separately within the License Workbench, despite the software model not being mapped and some of model is mapped for such instances. We would like to understand whether the License Workbench is accounting for Copilot installations detected on machines and, if so, how these are being factored into the license calculation.

 

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dreinhardt
Kilo Patron
Kilo Patron

2 hours ago

Hi @RPhaltane ,

 

each record appearing in the workspace it linked with an object like install, entitlement, subscription or usage data.

 

i would recommend to check the reason why the „Copilot“ appears - maybe the install record is not correct normalized etc.

 

Start there and keep us posted.

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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