Unable to add contract to Software Entitlement

[Mark OToole1980]

This is new behaviour.

When trying to add a contract to the software entitlement, non-admin users are blocked from adding/amending contract in the contract tab.  I have checked ACL/UI Policies and all seems in order.  What is stopping them and how can I debug?

[Sohail Khilji]

@Mark OToole1980 ,

Make sure to have appropriate role added for modifying this change.

Role required: sam_user, contract_manager

[Mark OToole1980]

Thanks Sohail, user has both sam_user and contract_manager roles.  They have full access to the extending table.  They simply can't add to the list on this tab.

[Sohail Khilji]

the surely there must be ACL which is restricting it, you must check all those tables acl to see who has access to udpate here...

[Engelica Adalia]

@Mark OToole1980 If they have the correct role, perhaps an incorrect reference column/name was added to the list view? As a workaround, they can go to the actual contract and add the assets/entitlements from there.  Under the "Assets Covered", click New (A new window will appear to select the asset and date added which are both mandatory), then Save. Hope this helps!