Unable to edit Product field on Software Model — “Security prevents writing to this field

pavan Punna
Tera Contributor

yesterday

On the Software Model table (cmdb_software_product_model), I am trying to update the Product field (product) on an existing Software Model record. The field appears read-only/greyed out, and when I try to edit/update it, I get this message:
Security prevents writing to this field

I checked the Dictionary Entry for the field:

  • Table: cmdb_software_product_model
  • Column label: Product
  • Column name: product
  • Type: Reference
  • Reference table: Software Product
  • Dictionary Read only is not checked
  • Field is mandatory
  • Reference qualifier exists:

    I also checked ACLs and can see table-level write ACLs for cmdb_software_product_model, but I only see a list_edit ACL for cmdb_software_product_model.product, not a clear field-level write ACL for the Product field.

    Question:
    Is the Product field on Software Model intentionally locked by OOTB SAM behavior/security? What is the supported way to correct the Product mapping on an existing Software Model if it was created with the wrong product?

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2 REPLIES 2

fknell
Tera Patron

4 hours ago - last edited 4 hours ago

Hi @pavan Punna,

ootb the field is available to edit once it's empty. 

fknell_1-1781882156133.png

The reference table (Software Product) holds version-agnostic, pre-normalized software product data pushed by ServiceNow’s Content Data Service and is therefore read-only. During normalization or data ingest this table is used as a reference and values will be added to created software models. 

 

Hope this helps

 

 

 

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pavan Punna
Tera Contributor
In response to fknell

3 hours ago

Thanks for reply . What if we select a DMAP and after product field is autofilled and saving the record. 
is it possible to edit the product name without changing the dmap ?

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