We are currently testing the Software Asset Management .
I created a software entitlement and now want to allocate a user to the entitlement.
I am in the user allocation tab. How do I manually create such an allocation? There is no new button or something similar.
Thank you!
Hi @wkrispler,
Hope you are doing well.
Proposed Solution
As a solution, you just need to follow steps mentioned below: -
- Remove the Filter that you applied in the "Filter Condition" under the "User Allocation" Section.
- You will see an option of "Insert a new row" just below the "Assigned to" Column.
- Double Click on this text "Insert a new row" to add the user as a User Allocation in an "Entitlement".
Attaching some snapshots for the reference mentioned below.
If you find this information/knowledge/solution as helpful, please do not forget to mark the same as Helpful and Accepted as a Solution.
Thanks
Aakash Garg
ServiceNow Developer
Thank you. I removed the filter but there is no option "Insert a new row" available - see screenshot attached...
Hi @wkrispler,
No worries at all. Thanks for following the solution proposed 🙂
Proposed Solution
Let's try another approach or solution to solve the issue that you are facing. Follow the steps mentioned below: -
- Click on the Gear Icon that is visible on the "Top-Right Hand Side" Corner under the User Allocation Tab/Section.
- Check if the "Enable List Edit" Checkbox is checked. If Unchecked, Please check it that allow you to edit the List.
Attaching snapshot for the reference mention below: -
If you find this information/knowledge/solution as helpful, please do not forget to mark the same as Helpful and Accepted as a Solution.
Thanks
Aakash Garg
ServiceNow Developer
