User allocation in Software Asset Management

[wkrispler]

We are currently testing the Software Asset Management .

I created a software entitlement and now want to allocate a user to the entitlement.

I am in the user allocation tab. How do I manually create such an allocation? There is no new button or something similar.

Thank you!

 

[AakashG0904]

Hi @wkrispler,

Hope you are doing well.

Proposed Solution

As a solution, you just need to follow steps mentioned below: -

1. Remove the Filter that you applied in the "Filter Condition" under the "User Allocation" Section.
2. You will see an option of "Insert a new row" just below the "Assigned to" Column.
3. Double Click on this text "Insert a new row" to add the user as a User Allocation in an "Entitlement".

Attaching some snapshots for the reference mentioned below.

If you find this information/knowledge/solution as helpful, please do not forget to mark the same as Helpful and Accepted as a Solution.

Thanks

Aakash Garg

ServiceNow Developer

[wkrispler]

Thank you. I removed the filter but there is no option "Insert a new row" available - see screenshot attached...

 

[AakashG0904]

Hi @wkrispler,

No worries at all. Thanks for following the solution proposed 🙂 

Proposed Solution

Let's try another approach or solution to solve the issue that you are facing. Follow the steps mentioned below: -

1. Click on the Gear Icon that is visible on the "Top-Right Hand Side" Corner under the User Allocation Tab/Section.
2. Check if the "Enable List Edit" Checkbox is checked. If Unchecked, Please check it that allow you to edit the List.

Attaching snapshot for the reference mention below: -

If you find this information/knowledge/solution as helpful, please do not forget to mark the same as Helpful and Accepted as a Solution.

Thanks

Aakash Garg

ServiceNow Developer