SAM Software (SKU) Library Upload

[karishma17shah]

I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What impact it will have on the instance if I upload the Software Library Vancouver file?

[Sohail Khilji · Accepted solution]

Hi @karishma17shah 

If you follow the version it will be good ! Loading vancouver library in Utha instace may not have any impact but possibaly it may stop you if there is a instace version check before load.

[Sohail Khilji · Accepted solution]

Hi @karishma17shah 

If you follow the version it will be good ! Loading vancouver library in Utha instace may not have any impact but possibaly it may stop you if there is a instace version check before load.

[karishma17shah]

Also, the content inside Utah file and Vancouver Software Library is same?

[Sohail Khilji · Accepted solution]

Nope it may have additional new content to the library...

[Community Alums]

Hi @karishma17shah ,

I wouldn't - the SAM Content Library file sizes are different between Utah and Vancouver. Maybe the file structure isn't the same - just stick with the same file as your instance version.

Please mark as helpful, if this was useful - many thanks.

Jason