User/Device allocation automation in SAMPro

Parul Chaudhary
Tera Guru

‎07-14-2022 03:18 PM

Hello Experts,

I am looking forward to understand what happens whenever we make a change to an entitlement which is being published in the Service Catalog to be requested by users and has allocations tied to it? If the allocations get removed in the process of changing software model, then do they get populated automatically by the system, or do we have to do it manually?

One of my client has automation allocation written into the Request Item workflows. If a license for the requested software by user is not available, ITAM creates a task and the request is fulfilled with On order licenses or purchase in the Request (aka goes to Procurement Operations). We are in a process of updating the software model but concerned if removed allocation will be auto-populated or do we have to do them manually.

Thanks,

Parul

 

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Mike Whalley
Tera Contributor

‎07-15-2022 06:48 PM

For the purpose of clarity - Allocations are tied to the software entitlement and software models are published into the Service Catalog. If you need to move allocations from one entitlement to another, then this would be a manual task.

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