What is the relation between contract and software entitlement - can we make them work together?

Yael
Kilo Contributor

Hello

I am trying to link between the contract and software entitlement. I see that there are contract fields under the software entitlement but they are not link to the contract that can be found as different entities. Same from the contract there is no way to link to the entitlement. I need to track the contract including how many entitlement were purchased per license and there is no way to track it under contract. 

Thanks!

Yael 

1 ACCEPTED SOLUTION

Alex Panzarella
ServiceNow Employee
ServiceNow Employee

Yes, contracts are linked to software entitlements by selecting the "Contracts" tab in the Software Entitlement form. The Software licenses will then show up as assets under the contract.

Screenshot 1 - Shows a Software Entitlement linked to a contract

find_real_file.png

Screenshot 2 - Shows the contract with software entitlement as an asset

find_real_file.png

 

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6 REPLIES 6

Any updates for the software entitlement / contract reporting relationship? Thank you!

Contracts (in the ast_contract) are connected to the assets with the clm_m2m_contract_asset entries and from there (like from alm_license) the entitlements are directly connected (in alm_entitlement_asset or alm_entitlement_user).