what is the relation between software subscription table and installation table ?

[kiran kumar m1]

when we integrate servicenow with Saas applications like adobe ,microsoft  the usage data comes into Software Subscription table . How does this data gets normalised and I when I opened a record in this table below I can see software installation related list in that I have record for this in software installation table also ? how does this data came into installation table ? do we have to setup the discovery and saas integration for publishers like adobe and m365? what is the relation between software subscription table and installation table ?

[dreinhardt]

Hi @kiran kumar m1,

the relationship between the subscription and software installation table is the software model and the assigned user per device.

• A software subscription is linked to a software model (based on the subscription identifiers) and linked to an assigned user provided by the SaaS portal
• A software installation is linked to a computer (based on discovery), the installation is normalized by discovery models and linked to a software model (based the normalized publisher, product, edition, version) and the assigned user per computer CI is available.
• These two data points are merged into the view you are asking for

It is not required to have a inventory system (e.g. Discovery) in place to manage your SaaS compliance, but it will give you a better understanding about the usage (is a software installed) of SaaS applications and can be used to determine possible reclamation candidates (subscription yes, but never installed and used). The second benefit is more transparency into installed SaaS applications without a valid vendor portal subscription.

Best, Dennis