What is the solution if PPN and Software model not found?

[AJ-TechTrek · Accepted solution]

Hi @Sandeep _ 

Refer the below Articles, Might help.

https://www.servicenow.com/community/sam-forum/entering-entitlement-by-ppn/td-p/1295514

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854433

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Thanks

AJ

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