I am curious how others are leveraging the Assignment Rule feature in AVR to ensure the correct teams are getting the AVIT's assigned to them.
Reviewing the SNow documentation hasn't helped put a confidence level on what needs to happen/will happen when we enable this module and integration.
For me, it does not make immediate sense how an Assignment Rule is derived. We have Application Service CI's (cmdb_ci_service_discovered) and they list Support 2, Support 3 as well as Service Owner. The Support 3 or Service Owner would be the respective owner/appadmin of the application that we'd want to assign the AVITs to. The Support 2 in our case would map back to the server support team which manage the availability side and not application related. I do not see reference to what the module points to out of the box for the Assignment Group piece for Assign Using, or the Configuration Item piece for Assignment Group Field.
