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06-30-2025 08:34 AM
Hello All,
i am trying to have multiple attachments to be attached in the catalog form. Since attachment variable can have a single attachment attached add a single time, so I want something that is alternative to that variable and that variable is just visible only sometimes so we can’t have the paper clip option as well.
Can you please suggest anything which can be an alternate solution for this.
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06-30-2025 10:08 AM
Why not use OOTB paper-clip icon and stick to OOTB feature?
If not that then you can use MRVS and add attachment type variable in it.
Note: Out of the box you cannot add attachment type variable within MRVS but you can disable this business rule, add the variable to MRVS and then again activate that business rule. Remember to capture the deactivation & activation of business rule in default update set
Ensure you capture that business rule in default update set and don't migrate it to next instance
1) Disable the business rule "Restrict types for table variable set"
2) Then create attachment type variable within MRVS and you can make it mandatory at variable config level if you want
3) then activate the business rule again
Output: MRVS shows Attachment type variable
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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06-30-2025 09:33 AM
Hi @mansigoel ,
you can use an MVRS in that case
add the attachment variable to the mvrs and use it
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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06-30-2025 10:00 AM
Attachment variables aren't supported in MRVS. I would recommend a client script to hide/show the attachment paperclip if they need to add an unknown quantity of attachments a under certain conditions.
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06-30-2025 10:14 AM
Hi @mansigoel , @Sabrina Ethridg
you can run a background script with setworkflow false and insert the attachment variable into MVRS
or deactivate the BR as suggested by @Ankur Bawiskar
Please mark my answer as helpful/correct if it resolves your query.
Regards,
Chaitanya
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06-30-2025 10:08 AM
Why not use OOTB paper-clip icon and stick to OOTB feature?
If not that then you can use MRVS and add attachment type variable in it.
Note: Out of the box you cannot add attachment type variable within MRVS but you can disable this business rule, add the variable to MRVS and then again activate that business rule. Remember to capture the deactivation & activation of business rule in default update set
Ensure you capture that business rule in default update set and don't migrate it to next instance
1) Disable the business rule "Restrict types for table variable set"
2) Then create attachment type variable within MRVS and you can make it mandatory at variable config level if you want
3) then activate the business rule again
Output: MRVS shows Attachment type variable
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader