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3 weeks ago
Hi This is Rajkumar
am trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and displaying empty.
Please go through the images
 
 
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3 weeks ago - last edited 3 weeks ago
since it's for external user, I believe it's access issue.
try creating Table.None CREATE ACL on sys_attachment and add snc_external role to it and test
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Please provide more information. Do you have any logging explaining what is happening? What kind of record are you attaching? You say it's an application: what scope? And does that scope have all the access it needs?
You mention it is a custom portal. What is custom about it? Are you using custom widgets as well?
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Mark
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3 weeks ago
@Mark Manders
Yes, its scoped application with snc_external role, for login page am using external user registration process for user to register in to the portal
And am using custom widgets, which directs to a catalog type TOPIC that i have created
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3 weeks ago
If everything is custom, you will have to share it with us. We can only check on OOB features/config, since we don't have access to your instance.
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Mark
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3 weeks ago
so you have your own record producer and within that you are having attachment variable and when user selects file, it's not getting uploaded?
Are you not using standard catalog item page to render record producer?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader