Catalog item requirement

[AnilJ]

I want populate the L2 Support group and its manager on order form, how we can achieve this.

When we entered the asset tag then this field will be populate automatically.

 

[Ankur Bawiskar]

@AnilJ 

which catalog item?

what variables it has?

what did you configure so far and what's not working?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[AnilJ]

Hi @Ankur Bawiskar,

This is service catalog and this is reference field(u_cmdb_ci_swc_instance) and if I select any asset tag, then populate it's L2 Support group and it's Manager and set this value to the support unit and responsible user which are available on order form.

[Ankur Bawiskar]

@AnilJ 

So it's a custom table and you have a reference variable pointing to it.

You can use auto populate feature for this and no scripting required

Ensure "Support unit" and "Responsible user" are created with correct variable type either Reference or string based on your requirement.

I couldn't find L2 support group and manager on form, so ensure you have those fields and pick the correct field from that table to populate other 2 variables

Auto-populate a variable based on a reference type variable (Utah) 

If my response helped please mark it correct and close the thread so that it benefits future readers.