Custom portal attachment variables issue

[Rajkumar Bommal]

Hi This is Rajkumar

am trying to build an application for that i have create a custom portal that user can access and raise a request from the record producer, when adding an attachment in attachment field its not getting saved into that variable and displaying empty.
Please go through the images

 

 

[Rajkumar Bommal]

@Ankur Bawiskar 
No am not using catalog item page directly, 
its scoped application with snc_external role, for login page am using external user registration process for user to register in to the portal
And am using custom widgets, which directs to a catalog type TOPIC that i have created 

[Ankur Bawiskar · Accepted solution]

@Rajkumar Bommal 

since it's for external user, I believe it's access issue.

try creating Table.None CREATE ACL on sys_attachment and add snc_external role to it and test

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rajkumar Bommal]

Thanks for the input, I have create a ACL with snc_external role and still it is not working on the portal 

its working on PDI 

[Rajkumar Bommal]

@Ankur Bawiskar 
Thanks for the input, I have create a ACL with snc_external role and still it is not working on the portal 

its working on PDI 

[kaushal_snow]

Hi @Rajkumar Bommal ,

I have implemented this in the past:

1. Map Variable to a File Attachment Field

Create a file attachment field (type Attachment) on your target table.

Map your record producer’s attachment variable to this field via the variable setup.

2. Use a Record Producer Script to Handle Attachments Manually

If mapping alone isn’t sufficient (e.g custom logic or routing is required), you can add a script in the Record Producer Script section to move the attachments...

var gr = new GlideRecord('sys_attachment');
if (gr.get(producer.attachment_variable_name)) {
gr.table_name = current.getTableName(); //
gr.table_sys_id = current.sys_id;
gr.update(); // Update the attachment to associate with the new record
}

Important note: Use gr.update() to reassign the existing attachment rather than gr.insert(), which creates a duplicate....

If you found my response helpful, please mark it as ‘Accept as Solution’ and ‘Helpful’. This helps other community members find the right answer more easily and supports the community.