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‎02-19-2025 09:15 PM
Hi Team,
I have a requirement where we have two Record Producers created on a custom table that extends from the Task table. When users submit a Record Producer, they provide input through variables, but I haven't created corresponding fields in the backend. Instead of creating multiple fields, I want to display the submitted variables in the backend record.
I tried adding the Variable Editor to the custom table layout, but I still cannot see the submitted variables on the backend record.
Has anyone encountered a similar issue or knows a workaround to display the Record Producer variables without creating additional fields?
Appreciate for the quick response.
Solved! Go to Solution.
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‎04-01-2025 04:21 AM
I found the solution to this issue. Earlier, I had created a new formatter and named it 'Variable Editor,' which already exists in the system as an OOTB (Out-of-the-Box) feature, so it didn’t work properly. Later, I changed the formatter name to 'Custom Variable Editor,' and it started working.
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‎02-20-2025 02:29 AM
if your custom table is in custom scope then create formatter record also in your scope
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎02-20-2025 10:05 PM
@Ankur Bawiskar ,
My custom table is in Global scope and I have also created a new formatter, but the submitted information is still not showing the submitted variables.
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‎02-20-2025 10:12 PM
doesn't show for admins as well?
Did you try submitting record producer using admin?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎03-28-2025 12:32 PM
In the Script of the record producer, you could populate all the variables to the "Description" field (or any other multi-text field) using current (the field on the record) and producer (the variable on the record producer).
For Example:
current.description = producer.variable_name;
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‎04-01-2025 04:21 AM
I found the solution to this issue. Earlier, I had created a new formatter and named it 'Variable Editor,' which already exists in the system as an OOTB (Out-of-the-Box) feature, so it didn’t work properly. Later, I changed the formatter name to 'Custom Variable Editor,' and it started working.